Service Delivery Specialist Security Operations Center
5 days ago
The Service Delivery Specialist (SDS) for the Managed Security Operations Center (MSOC) is responsible for ensuring the consistent and effective delivery of managed security services to clients. Reporting directly to the MSOC Manager, this role serves as the communication bridge between clients and internal SOC teams—ensuring alignment, timely escalation handling, and service improvement initiatives. The SDS also helps coordinate technical support, monitor service performance, and contribute to workflow optimization, making this an ideal opportunity for early-career professionals ready to step into a leadership-focused coordination role.
Key Responsibilities:
Service Management & Delivery
- Support the delivery of 24x7 MSOC services including alert monitoring, triage, incident response, and client reporting.
- Monitor adherence to Service Level Agreements (SLAs) and performance indicators.
- Create and maintain reports that summarize MSOC activities, incident trends, and operational performance.
- Facilitate coordination between technical teams to ensure timely handling of escalations and service requests.
Client Relationship Management
- Act as a liaison between internal teams and clients, ensuring alignment on security operations and service expectations.
- Participate in regular service review meetings, assist in presenting performance metrics, and support client communication.
- Help capture and refine client feedback to improve service quality.
Process Improvement & Collaboration
- Collaborate with SOC analysts, engineers, and other internal teams to enhance service delivery processes.
- Assist in identifying workflow inefficiencies and participate in improvement initiatives.
- Help document updated procedures and changes to internal delivery standards.
Reporting & Communication
- Prepare and deliver timely and accurate reports to clients and internal stakeholders.
- Support client communications by ensuring technical updates and issue resolutions are clearly conveyed.
- Escalate urgent concerns to the MSOC Manager with proper documentation and follow-through.
Compliance & Support
- Help ensure MSOC operations are aligned with relevant policies, ISO 27001 standards, and ITIL practices.
- Participate in internal reviews and support documentation needs for audit readiness.
Qualifications:
Education & Experience
- Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field.
- 1 to 3 years of experience in IT service delivery, cybersecurity operations, client support, or a related coordination/analyst role.
- Prior experience in or exposure to SOC or security operations environments is a plus but not required.
Certifications (preferred but not required)
- ITIL Foundation (preferred)
- ISO 27001 training or awareness (optional)
- CompTIA Security+, SSCP, or other entry-level security certifications are a plus
Job Type: Full-time
Benefits:
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Promotion to permanent employee
Education:
- Bachelor's (Required)
Work Location: In person
-
Service Delivery Specialist
2 weeks ago
Mandaluyong Central Post Office, Philippines Microgenesis Business System Full time $40,000 - $60,000 per yearThe Service Delivery Specialist (SDS) for the Managed Security Operations Center (MSOC) is responsible for ensuring the consistent and effective delivery of managed security services to clients. Reporting directly to the MSOC Manager, this role serves as the communication bridge between clients and internal SOC teams—ensuring alignment, timely escalation...
-
Mandaluyong, Philippines Microgenesis Business Systems Full timeOverview The Service Delivery Specialist (SDS) for the Managed Security Operations Center (MSOC) is responsible for ensuring the consistent and effective delivery of managed security services to clients. Reporting directly to the MSOC Manager, this role serves as the communication bridge between clients and internal SOC teams—ensuring alignment, timely...
-
Mandaluyong City, National Capital Region, Philippines Microgenesis Business Systems Full time ₱900,000 - ₱1,200,000 per yearThe Service Delivery Specialist (SDS) for the Managed Security Operations Center (MSOC) is responsible for ensuring the consistent and effective delivery of managed security services to clients. Reporting directly to the MSOC Manager, this role serves as the communication bridge between clients and internal SOC teams—ensuring alignment, timely escalation...
-
Service Delivery Specialist
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Microgenesis Business Systems Full time ₱900,000 - ₱1,200,000 per yearThe Service Delivery Specialist (SDS) for the Managed Security Operations Center (MSOC) is responsible for ensuring the consistent and effective delivery of managed security services to clients. Reporting directly to the MSOC Manager, this role serves as the communication bridge between clients and internal SOC teams—ensuring alignment, timely escalation...
-
Security Operations Centre Analyst
5 days ago
Mandaluyong Central Post Office, Philippines Microgenesis Business System Full time ₱40,000 - ₱80,000 per yearThe SOC Analyst is an operational role, focusing on real time security event monitoring and security incident investigation. This will perform an in-depth analysis of evidence, identify the malicious operations, and evaluate the real impact to solve in a quick and efficient manner.Essential Job FunctionThe Security Analyst continuously monitors security...
-
Security Operations Center
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Cboe Global Markets Full time ₱150,000 - ₱250,000 per yearLocationMandaluyong City, PhilippinesCategoryEarly CareerJob IdR-3444Flex/HybridJob DescriptionPosition Summary:We are looking for a talented and motivated Security Operations Center (SOC) Intern to join our team in Mandaluyong. As a SOC Intern, you will work closely with our experienced security professionals to monitor and analyze security events, detect...
-
Delivery Driver
2 weeks ago
Mandaluyong Central Post Office, Philippines Diversified Services Solutions Inc. Full timeDriving and routing: Safely operate a vehicle and follow optimized routes, which may involve using GPS and adjusting for traffic or weather conditions.Loading and unloading: Pack, load, and unload goods from the vehicle, ensuring items are secure and undamaged during transit. This may require lifting heavy packages.Driver's License: Must have professional...
-
Operations Area Supervisor
2 weeks ago
Muntinlupa Central Post Office, Philippines Kanlaon Security Agency Inc. Full time ₱25,000 - ₱270,000 per year· Regular inspections of all posted security personnel in the areas of responsibility.· Initiate spot corrections for lapses/infractions and security deficiencies observed at posts and submit a report to the operations manager for further appropriate action. Makes recommendations for disciplinary action and other corrective measures.· Conduct regular...
-
Security Operations Center
6 days ago
Mandaluyong, Philippines Microgenesis Business Systems Full timeOverview A Security Operations Center (SOC) Analyst is an operational role, focusing on real-time security event monitoring and security incident investigation. They will perform an in-depth analysis of evidence, identify the malicious operations, and evaluate the real impact to solve quickly and efficiently. Responsibilities Continuously monitors security...
-
Security Supervisor
2 weeks ago
Mandaluyong Central Post Office, Philippines SM Retail Inc Full time ₱900,000 - ₱1,200,000 per yearJob Purpose:The Customer Relations Services Supervisor is responsible for supervising Retail Affiliates and Joint Venture Stores (RA/JV) and its security guards in implementing appropriate functions according to company standards.Responsibilities:PROVIDE CRS SUPERVISIONImplement all directives coming from Customer Relations Services Manager/Division.Ensure...
