IT OPERATIONS AND SUPPORT SPECIALIST
3 weeks ago
GENERAL RESPONSIBILITIES The IT Operations and Support Specialist will be responsible for the day-to-day general technology support of PFSC such as, but not limited to, incident management, cloud infrastructure support, end-point security monitoring, asset management and user device support. He/she is expected to configure and maintain accessibility of users to the company assets and resources both on premise and on cloud. He should have working knowledge with cloud-based technology and solid experience of Microsoft 365 Active Directory management and end point security implementation. MINIMUM REQUIREMENTS Education: Candidate must be a Bachelor's Degree graduate (or equivalent) in computer science, information technology, or mathematics Related Work Experience: At least two years of experience in IT Knowledge (knowledgeable in the following): Deep knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools as well as IT service delivery tools Knowledge in ITIL and ITSM framework including service delivery, service desk management and related concepts Skills: Experienced in systems and network design, documentation, implementation, testing, and administration Excellent interpersonal skills Ability to maintain confidentiality of company information DUTIES AND RESPONSIBILITIES Provide 1st level support for technology related issues of PFSC associates. Including issue documentation, classification and escalation to the concerned group. Manage and monitor incidents by tracking, documenting and coordinating to the concerned Business Unit (BU). Ensuring that all incidents has been properly resolved on-time and RCA has been closed. Facilitate the tech on boarding process for newly hired associates. Ensuring that users will be able to access company resources securely and reliably. Liase with Operations group to assist in user issue escalation to the platform provider. Liase with 3rd party vendors and service providers to ensure timely resolution of issues. Coordinate with PPS tech team in resolving issues concerning VPN connectivity, PPS and PalawanPay API integration, Apex One and PPS supplied Lenovo devices among others. Assists in monitoring the application(s) during deployment and post deployment. Ensuring all application issues and user concerns are documented and reported to the concerned BU. #J-18808-Ljbffr
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