Marketing Manager and Communications Manager

Job DescriptionPRIMARY RESPONSIBILITIES:AdministrationThe Communication Manager assists in drawing up the Public Relation action, advertising and media plan in conjunction with the Director of Communications annually. Maintains and updates record of media, journalists mailing list. Maintains a record on former and existing clients (mailing list).

Assists in any liaison and internal meetings. Responsible for distribution of English and Thai press releases. Reports immediately to Director of Communication of important news as well as major competitors news that receives cover in the media.

Sends update news for English and Thai in Lobby Magazine by sending to the Corporate Communications, Corporate Office. Attends internal and external social events. Translates English to Thai and vice versa on all important news and press clippings.

Arranges press conferences and press interviews as and when required. Handles correspondence when required. Handles press releases, suitable news and photographs for PR exposure.

Prepares news publicity for MIS report. Updates news releases/comparisons amongst other hotels monthly. Writes copy for F & B promotional materials in both English and Thai.

Maintains regular schedules for press visits and visits to clients. Draws up the PR action and advertising plan for the entertainment complex with Director of Communication. Closely coordinates social events with the Event Manager in the entertainment complex.

Entertains guests as assigned by Director of Communication. Training and Human ResourcesEnsure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation. Treat complaints of harassment and discrimination promptly and confidentially.

Treat customers and colleagues from all cultural groups with respect and sensitivity. Identify and deal with issues which may cause cross cultural conflict or misunderstanding. Technical ResponsibilitiesKeep well informed about the various outlets in the hotel.

Closely observes matters pertaining to PR activities of the hotel and other hotels competitors entertainment outlets on a regular basis. Sets in conjunction with Director of Communication the PR strategy of the hotel. Social RelationsEnsure optimum publicity is created for all major happenings in the hotel.

Assists Director of Communication in preparing in-house bulletins, newsletter and guest information. Organises both Social & PR Activities internally and externally. Assists Director of Marketing and Communication in the preparation and selection of all printed literature's, sales tools and give-aways of the hotel.

Prepares news releases of events for the hotel. ExternalMaintains close contact and rapport with local media and the regional trade press. Assists Director of Communication to handle media relations and photo shooting for maximum exposure.

MiscellaneousCoordinates with other departments to ensure the smooth operation of the job functions. The Marketing and Communication Manager performs her duties within the framework defined by the chain and hotel norms and by internal rules and regulations. The Marketing and Communication Manager may be called upon to undertake activities outside her own area to publicize hotels other than her own for specific programs.

Assists the Director of Marketing and Communication in the opening of/or general PR efforts of the hotels in the chain. All staff are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances. All staff may be assigned to other duties in the hotel as and when required by business levels.

OthersContinuous learning through own IDP.Any other duties as may be assigned by the superior. AccountabilitiesRepresents Dusit's brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

Company's CultureCommunicate and fully embrace the Company's culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – "Proud to belong and to contribute."CONFIDENTIALITYEnsure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy.

Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company. Job RequirementsMinimum of 5 years' experience in marketing, communications and public relations with demonstrated success, preferably in the hospitality industry, at a 5 star level will be a distinct advantage. A comprehensive knowledge of the commercial aspects of a hotel and its segments, in order to produce effective, consumer and trade plans.

Demonstrated skills, knowledge and experience in the design and execution of marketing, communications and public relations activities. Strong creative, strategic, analytical, organizational and personal sales skills. Demonstrated successful experience writing press releases, making presentations and negotiating with media or associated PR agencies on retainer.

Experience overseeing the design and production of print materials and publications. Strong oral and written communications skills.