Technical Account Manager Manila, Manila, Philippines

2 days ago


Manila, National Capital Region, Philippines Five9 Full time $60,000 - $80,000 per year

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together.

We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Technical Account ManagerTo complement our rapid growth, Five9 is looking for a Technical Account Manager (TAM) to join our Technical Account Management team. The ideal candidate for this role will play a critical role in supporting Five9 clients by creating customized solutions designed to meet our clients' requirements and ensure a high level of customer satisfaction.

He/she is someone who has worked as a senior professional in contact centers and has excelled in account management, project management and functional/technical consulting. Responsibilities:Provide excellent account management, project management and technical consulting to Five9's clients who have enrolled in TSM & TAM Services. Partner with clients to build and maintain a 'Trusted Advisor' relationship; understand their business needs, propose recommendations and solutions designed to optimize Five9's platform and enhance operational effectiveness.

Articulate the value of Five9's services, products and concepts through presentations, demonstrations and open discussion with clients. Educate and train clients on administration and utilization of Five9 products to help them become self-sufficient. Directly support and troubleshoot technical issues as needed.

Manage service interruptions which could impact client's business operations; research root cause analysis and communicate next steps to clients and internal teams to help mitigate any risk. Keep clients informed of any/all issues that could potentially impact Five9's platform such as routine maintenance, patches, software product changes and releases. Partner with internal account teams and other business units to foster an environment of learning, execution, and continuous process improvement.

Provide customer support case oversight and status updates to both internal management and clients on a regular basis. Adopt a proactive mindset to help anticipate client's needs and mitigate service and operational issues. Qualifications:3-5 years of related experience in a consulting or project management role,3 years in a software support role.

Solid technical knowledge of networking theories and protocols such as TCP/IP, SIP, FTP/SFTP, OSI Model. In depth knowledge of one or more call center solutions like: Five9, Genesis, Cisco, Nuance, TuVox, Avaya, Aspect, Nortel, Interactive Intelligence, Siebel Call Center or CosmoCom. Experience in technical writing and documentation.

Experience in contact center objectives, methodologies, tools & operations, contact center reporting and KPIs. Experience with/and working knowledge of PBX, ACD, CTI, VoIP, IVR, Dialers and Telephony applications. Strong project management and client-facing skills - Working knowledge of Microsoft Office products (Excel, Word, PowerPoint, Visio, etc.).

Willing to travel to client sites as required; able to work outside standard business hours. Excellent verbal and written communication skills. Team player, self-starter, able to manage multiple priorities and meet deadlines.

Bachelor's degree in a technical field and/or comparable industry certifications and experience

Nice to Have:Understanding of quality monitoring tools and workforce management software such as NICE/IEX, Authority Software etc.Understanding of CRMs such as Salesforce, NetSuite, Leads 360 (Velocify), Oracle Service Cloud (RightNow), etc.Understanding of WFM/WFO Solutions such as Verint, CSI, Calabrio, NICE, etc. - Knowledge of network troubleshooting tools such as Wireshark or Pathview.Basic working knowledge API, HTML and Java scripting is a huge plus.Company BenefitsCompany stocks

Annual merit increase based on performance

Paid Leave with Cash ConversionHMO with free dependents

Retirement PlanLife InsuranceWhile on work from home setup: Internet and meal allowance are provided

Employee Assistance Program for mental and social well-being

Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13 th month pay, Solo parent leave, Special leave for women)Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.Apply for this job*indicates a required field

First Name

  • Last Name
  • Preferred

First NameEmail

  • Phone
  • Resume/CV
  • Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

How did you hear about opportunities at Five9?

  • If you were referred by a current Five9 employee please enter the employee's name and relation here:This position requires US working hours.

Please confirm you are able to work this schedule.

  • Select...What is your current base salary (monthly/PHP)?
  • What is your salary expectation (monthly/PHP)?
  • How soon can you start?
  • Are you a current Five9 employee?

If so, please apply through the Internal Job Board in Greenhouse. Select...Preferred time to accommodate virtual interview between 1am to 7am Manila Time (Tuesdays to Saturdays) *



  • Manila, National Capital Region, Philippines Qatar Airways Full time $60,000 - $80,000 per year

    Job titleAccount Manager- Manila, PhilippinesRef #226366LocationPhilippines - ManilaJob familyCorporate & CommercialClosing date: 05-Sep-2025We are pleased to announce an incredibly exciting opportunity to join our Sales force team in Manila, Philippines as an Account Manager.*Your Main Responsibilities Will Include:*Responsible for delivering the revenue...


  • Manila, National Capital Region, Philippines Qatar Airways - PhilSTAR Daily, Inc. Full time $60,000 - $80,000 per year

    We are pleased to announce an incredibly exciting opportunity to join our Sales force team in Manila, Philippines as an Account Manager.Your main responsibilities will include:Responsible for delivering the revenue budget for the prescribed portfolio of accounts.Gain maximum value for the Airline by negotiating commercial agreements between two...


  • Manila, National Capital Region, Philippines Qatar Airways Full time ₱300,000 - ₱500,000 per year

    Job Description - Sales Operations Agent - Manila, Philippines Job PostingMay 14, 2025, 5:55:56 AM |Primary LocationManila - MNLUnposting DateMay 28, 2025, 8:59:00 PMDescriptionWe are recruiting for a Sales Operations Agent in Manila, Philippines. The selected candidate will be responsible for engaging with the sales team to help achieve revenue targets by...

  • Cost Accountant

    2 days ago


    Manila, National Capital Region, Philippines Manila Doctors Hospital Full time $104,000 - $130,878 per year

    About the roleWe are seeking a talented Cost Accounting Officer to join the Finance team at Manila Doctors Hospital (Manila Medical Services Inc.) in Manila City, Metro Manila.What you'll be doingStrengthen and improve processes in Cost Accounting. Assist in formulation of hospital packages and ensure the hospital profitability. Identify critical areas of...


  • Manila, National Capital Region, Philippines Manila Doctors Hospital (Manila Medical Services Inc.) Full time ₱104,000 - ₱130,878 per year

    About the role We are seeking a talented Cost Accounting Officer to join the Finance team at Manila Doctors Hospital (Manila Medical Services Inc.) in Manila City, Metro Manila.What you'll be doingStrengthen and improve processes in Cost Accounting. Assist in formulation of hospital packages and ensure the hospital profitability. Identify critical areas of...


  • Manila, National Capital Region, Philippines Oliver UK Group Full time $40,000 - $60,000 per year

    Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with...

  • Senior Manager

    2 days ago


    Manila, National Capital Region, Philippines Okada Manila Full time $60,000 - $80,000 per year

    Company Description:Okada Manila, a Forbes 5-star destination in the Philippines, seamlessly blends unmatched hospitality, gaming, and entertainment across 30 breathtaking hectares. Known for its unique service philosophy, Okada Manila combines the warmth of Filipino hospitality with the precision of Japanese excellence, ensuring every guest feels truly...

  • Senior Manager

    2 days ago


    Manila, National Capital Region, Philippines Okada Manila Full time $900,000 - $1,200,000 per year

    Company Description: Okada Manila, a Forbes 5-star destination in the Philippines, seamlessly blends unmatched hospitality, gaming, and entertainment across 30 breathtaking hectares. Known for its unique service philosophy, Okada Manila combines the warmth of Filipino hospitality with the precision of Japanese excellence, ensuring every guest feels truly...


  • Manila, National Capital Region, Philippines iRhythm Technologies, Inc. Full time $90,000 - $120,000 per year

    Career-defining. Life-changing.At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big...


  • Manila, National Capital Region, Philippines Manila Water Company, Inc. Full time ₱900,000 - ₱1,200,000 per year

    QUALIFICATIONS:Must be a Certified Public Accountant (CPA)High proficiency on Philippine Financial Reporting Standards (PFRS)At least 3 years of relevant experienceExcellent verbal and written communication skills; Fluent in English with ability to easily communicate with stakeholdersKnowledge on Governance/ Internal Controls; Risk and control identification...