Service Desk

6 days ago

Ayala Alabang, National Capital Region, Philippines GECO Asia Pte Ltd Full time ₱350,000 - ₱700,000 per year

About Us:

GECO Philippines, part of the GECO Asia Group of Companies, is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines.

We're Hiring: Service Desk Analyst – O365 Specialist

Join our Global IT Support team and play a key role in delivering smooth, secure, and efficient collaboration across the organization. We're looking for an analytical and customer-focused O365 Specialist with hands-on experience in Microsoft 365 apps and administration

Position Objective / Job Summary

Provide 1st- and 2nd-level technical support for Microsoft 365 applications and services, ensuring timely, professional, and customer-oriented incident and request resolution.

Deployment Setup

Work Arrangement: Hybrid (3 days onsite / 2 days remote)

Schedule: Shifting

  • Key Responsibilities
  • Serve as the primary contact for O365 support tickets via phone, email, or ITSM tools.
  • Troubleshoot issues related to Outlook, Teams, SharePoint Online, and OneDrive.
  • Assist with user setup, password resets, MFA configuration, and access permissions.
  • Perform basic O365 administration such as mailbox management, licensing, and group management.
  • Manage and document incidents, service requests, and resolutions within ITSM tools.
  • Monitor O365 service health and coordinate escalations for complex or recurring issues.
  • Collaborate with infrastructure and security teams to support compliance and data protection.
  • Maintain user guides, FAQs, and knowledge base articles.
Technical Competencies
  • Strong knowledge of Microsoft 365 apps: Exchange Online, Teams, SharePoint, OneDrive.
  • Experience with Microsoft 365 Admin Center & Azure Active Directory.
  • Understanding of user access, security groups, and basic PowerShell commands.
  • Familiarity with ITSM tools (ServiceNow, Jira, etc.).
  • Knowledge of ITIL framework and service management concepts.
  • Ability to monitor system health and interpret O365 alerts.
Qualifications
  • Bachelor's Degree in IT, Computer Science, or related field (or equivalent experience).
  • 1–3 years experience in Service Desk or Technical Support.
  • Hands-on background supporting Microsoft 365 platforms.
  • Advantage: Experience with user training, onboarding, and productivity tool adoption.
Skills & Attributes
  • Excellent communication and customer service skills.
  • Strong problem-solving ability with attention to detail.
  • Can manage multiple priorities in a fast-paced environment.
  • Team-oriented, adaptable, and committed to continuous learning.
  • Highly organized with strong follow-through on incidents and requests.

Ready to make an impact?

Be part of a team that delivers world-class IT support, empowers users, and keeps business operations running smoothly.

Apply now and help us provide seamless, reliable, and customer-focused service

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