Service Desk

Service Desk - Center of Excellence Assistant Manager (Alabang)Benefits:HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities and exposure to multiple accountsWeekends OffJOB DESCRIPTIONKey Deliverables:Process Optimization: Identifies inefficiencies, streamlines workflows, and enhances service...

Role : Service Desk SpecialistLocation : Alabang MuntinlupaWork Type : Hybrid - 3x per week RTOWork Shift : Shifting ScheduleJob Description:POSITION OBJECTIVE/ JOB SUMMARY: (Brief description of why the position exists or the overall purpose of the job.)The Service Desk Specialist I is responsible for providing 1st level of support to all customers with...

Work Location: Alabang, Muntinlupa CityWork Setup: OnsiteAvailable Roles & Qualifications1. Customer Service Representative (Entry Level)Salary Package: ₱20,000 – ₱24,000 (Total Compensation)Qualifications:College graduate (with or without BPO experience)College undergraduate (no back subjects) with minimum 6 months BPO experienceExcellent...

Work Location: Alabang, Muntinlupa CityWork Setup: OnsiteAvailable Roles & Qualifications1. Customer Service Representative (Entry Level)Salary Package: ₱20,000 – ₱24,000 (Total Compensation)Qualifications:College graduate (with or without BPO experience)College undergraduate (no back subjects) with minimum 6 months BPO experienceExcellent...

Make your next big career move by applying as KMC Solutions' next GLOBAL SERVICE DESK ANALYST (MANDARIN LANGUAGE)We're on the lookout for a Global Service Desk Analyst who can bring both technical expertise and top-notch customer service to the team. In this role, you'll be the go-to person for troubleshooting...

Unleash Your Talents with UsHi there, our future Senior IT Service Desk Engineer Happy to see YOU here.Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business from Finance, Human Resources, Information...

Unleash Your Talents with UsHi there, our future Senior IT Service Desk Engineer Happy to see YOU here.Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business from Finance, Human Resources, Information...

RESPONSIBILITIES:Act as the first point of contact for clients and vendors via calls, chat, tickets, and mailbox.Log, validate, and diagnose client requests across various IT products and services.Provide first-call resolution using SOPs; escalate issues when needed.Coordinate with resolver groups to ensure timely updates and ticket resolution.Generate...

Key Deliverables:Process Optimization: Identifies inefficiencies, streamlines workflows, and enhances service delivery through standardizationTechnology & Innovation: background in evaluating and integrating new tools like AI, automation, and analytics to improve customer interactionsTraining & Development: Provides coaching, skill-building programs, and...

Qualifications:Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).2–3 years of experience in a Service Desk or Technical Support role.Hands-on experience with Microsoft 365 (O365) applications and admin tools.Experience with ITSM tools (ServiceNow, Jira, or equivalent).Job Summary:The Service Desk...