Technical Support Engineer

1 day ago


Cebu City, Central Visayas, Philippines Staff4Me Full time

Staff4Me is looking for a dedicated and proactive Technical Support Engineer to join our dynamic team. In this role, you will be the first point of contact for our clients, providing technical assistance, troubleshooting issues, and ensuring that our customers have a seamless experience with our products and services. Take inbound calls from customers and staff. Troubleshoot customer issues and provide solutions, and escalate issues not resolved or where no resolution is identified.

Responsibilities
  • Respond to client inquiries and provide timely technical assistance via multiple channels, including email, phone, and chat.
  • Diagnose and troubleshoot hardware and software issues to resolve client problems effectively.
  • Document incidents and resolutions in a clear and concise manner in our tracking system.
  • Collaborate with other teams to escalate and resolve complex issues.
  • Offer training and support to clients on product features and best practices.
  • Maintain a thorough understanding of our products and services to provide accurate support.
  • Foster strong relationships with clients to ensure high levels of satisfaction and retention.
  • Stay updated with emerging technologies and product updates to enhance support quality.
Minimum Requirements
  • Bachelor's degree in Computer Science or related field or equivalent experience.
  • Proven experience in a technical support role, preferably in a software or technology company.
  • Strong troubleshooting skills with the ability to analyze and resolve technical issues efficiently.
  • Excellent communication skills, both written and verbal, with a customer-focused mindset.
  • Basic knowledge of networking principles and system administration.
  • Ability to work independently and as part of a collaborative team.
  • Proficiency in using support ticket systems and documentation practices.
Benefits
  • Competitive salary and benefits package.
  • Opportunity for growth and career development.
  • Training and support to enhance technical and customer service skills.
  • Work in a dynamic and multicultural environment.
#J-18808-Ljbffr

  • Cebu City, Central Visayas, Philippines CallTek Full time

    Staff4Me is currently seeking a highly skilled and enthusiastic Technical Support Engineer (API and Networking) to join our team. As a Technical Support Engineer, you will provide exceptional support to our clients, focusing on API integrations and networking solutions. You will collaborate with cross-functional teams to deliver superior technical assistance...


  • Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Inc Full time

    About the job: Technical Support EngineerOur US Partner Client is a rapidly growing technology solutions provider focusing on Cloud, Cyber Security, Networking, Disaster Recovery, and Managed Services.As a Technical Support Engineer, you will be responsible for remote client support, with occasional onsite support, involving heavy interaction with end-users...


  • Cebu City, Central Visayas, Philippines CallTek Full time

    Staff4Me is looking for a dedicated and proactive Technical Support Engineer to join our dynamic team. In this role, you will be the first point of contact for our clients, providing technical assistance, troubleshooting issues, and ensuring that our customers have a seamless experience with our products and services. Take inbound calls from customer and...


  • Cebu City, Central Visayas, Philippines InfoHedge Technologies LLC Full time

    About UsThrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals...


  • Cebu City, Central Visayas, Philippines CallTek Full time

    Staff4Me is seeking a Technical Support Engineer Tier II to join our dynamic support team. As a Tier II engineer, you will handle complex technical issues and provide expert guidance to our customers, ensuring they receive high-quality support. You will work closely with both customers and Tier I engineers, playing a crucial role in maintaining customer...


  • Cebu City, Central Visayas, Philippines Staff4Me Full time

    Staff4Me is seeking a Technical Support Engineer Tier II to join our dynamic support team. As a Tier II engineer, you will handle complex technical issues and provide expert guidance to our customers, ensuring they receive high-quality support. You will work closely with both customers and Tier I engineers, playing a crucial role in maintaining customer...

  • Technical Engineer

    2 days ago


    Cebu City, Central Visayas, Philippines Resource One Corporation Full time

    OverviewThe leading supplier of Metal Working Fluids and Lubricants for the manufacturing industry is in search for… One (1) Technical Engineer-Biñan City, Laguna to be part of our winning team.Job HighlightsPersonal and professional growthChallenging but fun working environmentComprehensive training programJob ResponsibilitiesOrganize and supervise...


  • Cebu City, Central Visayas, Philippines CallTek Full time

    Job DescriptionProvide timely and professional technical support over the phone, addressing customer inquiries and concernsGather and assess customer information to diagnose and analyze reported issuesTroubleshoot technical problems efficiently, escalating complex cases to the appropriate teams when necessaryGuide customers through step-by-step solutions in...

  • Support Engineer

    5 days ago


    Cebu City, Central Visayas, Philippines group Full time

    Are you someone who thrives in a fast-paced, customer-focused environment?Do you enjoy solving problems and making a real difference? is looking for motivated and customer-focused individuals to join our teamYour TasksTechnical Problem-Solving:Troubleshoot technical issues with cookie banners, privacy policies, and consent management implementationsDebug...


  • Cebu City, Central Visayas, Philippines beBeeSupport Full time ₱150,000 - ₱250,000

    We are looking for a skilled Technical Support Specialist to join our team. The ideal candidate will have excellent communication skills and be able to work independently to resolve technical issues.Job Description:The primary responsibility of this role is to provide first-level support to customers via phone, email, or chat.The successful candidate will be...