Customer Service Representative

2 weeks ago


Makati City, National Capital Region, Philippines DCOM Money Express Full time ₱276,000 per year

ABOUT DCOM EXPRESS PHILIPPINES

DCOM Express Philippines Inc is a dedicated subsidiary of DCOM Money Express, headquartered in Shinkawa, Tokyo, Japan. As part of the DCOM Money Express group, our company plays a pivotal role in providing exceptional customer service and support to the Filipino community living in Japan, who require efficient and secure money transfer services to their home country. Our mission is to bridge financial gaps and facilitate seamless international money transfers for our valued customers.

Our mission at DCOM Express Philippines Inc is to act as a supportive and responsive arm of DCOM Money Express, facilitating secure, convenient, and reliable money transfers for the Filipino community in Japan. We are committed to offering top-tier customer service, ensuring that our customers' financial needs are met with professionalism and care.

Key Responsibilities

  • Handle customer inquiries (account creation & support) through chat and calls.
  • Communicate effectively in Tagalog and English.
  • Accurately record and update customer interactions.
  • Provide feedback on recurring issues to improve service.
  • Maintain professionalism, empathy, and customer focus.

Qualifications

  • Excellent communication skills in Tagalog and English (verbal & written).
  • Customer service experience is an advantage, but not required.
  • Open to applicants with or without prior customer service experience – training will be provided.
  • Basic Japanese knowledge is a plus, but not required.
  • Computer literate.
  • Must reside within Metro Manila/Makati area.
  • Willing to work on a shifting schedule (including dayshift, weekends, and holidays).

Job Types: Full-time, Fresh graduate

Pay: Php18, Php23,000.00 per month

Benefits:

  • Paid training
  • Promotion to permanent employee

Work Location: In person



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