IT User Administrator Support

IT User Administrator Support

Muntinlupa City

National Capital Region

Philippines

At Fluor, we are proud to design and build projects and careers. We are committed to fostering a welcoming and collaborative work environment that encourages big-picture thinking, brings out the best in our employees, and helps us develop innovative solutions that contribute to building a better world together. If this sounds like a culture you would like to work in, you're invited to apply for this role.

Job Description

Are you ready to take your career to the next level? Now is an exciting time to join the Fluor team in the Philippines

Join us and enjoy the following

• Competitive salary

• Various allowances

• Time Off with Pay

• Alternating Friday Off Week

• Health and Life Insurance

• Retirement Plan

• Savings and Investment Plan

• Employee Assistance Program

• Overall Wellbeing Programs

• Employee engagement activities

• Participation to volunteer programs that impact our community

• Membership to various Employee Resource Groups

• Comprehensive Training Program

• Mentoring Culture

The IT User Administrator support acts as Level 1 support responsible for resolving, coordinating, and managing issues related to User Access Management for Coreworx. Drives and tracks problem and request tickets until closure. Documents resolution and/or actions taken and keeps user updated of the ticket progress. Keeps themselves up to date with all pertinent changes and adapt to continuous improvement initiatives. Coordinates with other support groups to ensure timely and efficient delivery and execution of IT support services to end-users at satisfactory level. Contributes to CI initiatives through providing feedback to Operations Support. Additional ad hoc tasks may also be included on the job responsibilities depending on the business need.

Roles and Responsibilities

• Provides application user administrative support including user access rights management, account, and password management.

• Coordinates with Authorized Requestors for any clarifications or corrections needed.

• Provides account administration, troubleshooting support from Authorized Requestors or escalated requests from Coreworx User Administration Lead.

• Assists in creating and maintaining procedural documents in addition to other user administration specific documentation, as needed.

Notice to Candidates:

Background checks are carried out as part of any conditional offer made, including (but not limited to & role dependent) education, professional registration, employment, references, passport verifications and Global Watchlist screening.

To be Considered Candidates:

Must be authorized to work in the country where the position is located and be able to interview on site., Must be authorized to work in the country where the position is located.

Basic Job Requirements

Education and Experience

• Bachelor's degree in computer science, Engineering, or related discipline; or equivalent experience preferred.

• Minimum of 2 years of working experience in user or systems administration is preferred, but inexperienced, with technical background, highly motivated and skilled applicants are welcome to apply.

• Open to getting fresh grads or junior analysts with experience in Customer Service, Technical Support, or Help Desk type of work.

• Proven knowledge with MS applications (Excel, Word, Sharepoint).

• Fundamental knowledge in Active Directory/LDAP services.

• Must have proven analytical and problem-solving skills.

• Must have proven skills to communicate with customers, peers, cross-relational departments, and resources.

• Must be self-motivated with good initiative, ability to meet deadlines under pressure with time constraints.

• Proven experience with working cohesively with others in a team environment, skilled in collaboration and coordination with others.

• Proven experience in customer service is a plus.

Other Job Requirements

Work Location and Workplace Arrangement

• Muntinlupa City, Philippines

• 24/5 Support coverage with Holidays and Shifting schedule

• 2:00 PM - 12:00 AM; Sat-Sun off, with Friday off

• Hybrid Office and Remote Workplace Setup during probationary Period

• Option for Full Teleworking Arrangement upon regularization (subject to government regulations)

Key Competencies

• Excellent oral and written English communication skills

• Has pleasing personality

• With strong inclination to learning and on-boarding new projects or initiatives

• Highly dependable and reliable

• Has strong customer service orientation

• Has quick adaptability and flexibility

• Amenable to rotating work schedule including night shift, extended work hours, holiday and/or weekend work.

• Skilled planner and structured worker

• Has keen attention to detail

•Has strong stress tolerance

• Works with minimal supervision

•Has excellent problem analysis and problem-solving skills

•Has great ability to multi-task and prioritize work based on its order of urgency

Requisition Number

150192BR

Workforce

We are an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by governing law.