Customer Account Analyst

18 hours ago

Baguio City, Cordillera, Philippines MT SUPPLY, INC. PHILIPPINE BRANCH Full time ₱600,000 - ₱800,000 per year

BlackHawk Industrial provides the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.

Job Responsibilities:

Customer account analytics

  • Historic sales review
  • Lost customer review
  • Lost item sale review

Margin review
- line item level to demonstrate where product is being sold
- line item review where the market dictates margin can grow
- Open order Expedite
- Analysts will review all orders that have not been acknowledged and contact suppliers for the POA
- Analysts will report back to Supply chain weekly updates
- Purchase order questions will be escalated to the purchaser listed on the PO

Inventory review
- EO analysis –
- Item strategic location
- Suggest inventory moves within existing inventory
- Where should supply chain target import strategy
- Run usage analysis and target high repletion, low liability standard items to import and reduce COGS vs master distributors

Other areas to review for the admins assistance

  • Intercompany analysis
  • Strategic customer QBR data pulls and build
  • Expand to AMs using for specific customer analysis and sales expansion

Benefits:

  • Insurance Coverage for Life, Medical and Accident
  • Vacation Leave, Sick Leave and Other paid leaves available.
  • Medical support/assistance for Dental, Outpatient and Inpatient other medical programs , including annual physical examinations (APE) for employees and their dependents, as well as vaccinations for both employees and their dependents.
  • Wellness Programs available to all employees

Qualifications:

  • Bachelor's degree in Business, Finance, Supply Chain, or a related field.

Experience & Skills
- At least 1-2 years of experience in data analysis, account management, or supply chain operations.
- Proficient in Excel and data reporting tools.
- Strong analytical skills with attention to detail.
- Ability to review and interpret sales, margin, inventory, and order data.
- Familiarity with purchase orders, order tracking, and supplier communication.

Key Competencies
- Sales and margin analysis (e.g., identifying lost customers/items, low-margin sales).
- Inventory analysis and supply chain support (e.g., EO analysis, item placement strategies).
- Strong communication skills for supplier follow-ups and internal reporting.
- Ability to support customer growth through strategic reporting (e.g., QBR data builds, usage analysis).

Tools & Systems Knowledge
- Experience with ERP systems (e.g., P21 or similar).
- Familiarity with order management and inventory systems (e.g., INSQL).
- Reporting and dashboard creation skills (basic preferred).

Soft Skills
- Team player with initiative and problem-solving ability.
- Organized and able to manage multiple priorities.
- Proactive in identifying and addressing supply chain or customer account issues.

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