Contract Administrator

JOB DESCRIPTION

Join our Commercial Bank Client Onboarding group as a Documentation Specialist, where you will be responsible for researching and preparing all documents required for account opening, products, and services for our commercial customers. This role involves educating clients and internal partners on the requirements of authorization and Treasury Services product documentation.

Job Summary:

As a Documentation Specialist (Contract Administrator) within our Client Services team, you will be responsible for managing the workflow of account opening and client documentation, ensuring it aligns with the Bank's legal guidelines and standards. You will collaborate closely with both external clients and internal business partners, overseeing documentation throughout its life cycle to ensure client satisfaction and adherence to service level agreements.

Job Responsibilities:

• Manage the account opening and client documentation workflow from creation to execution.
• Oversee the documentation process for external clients and internal business partners.
• Conduct research for product setup and account opening to assess documentation requirements.
• Ensure documentation conforms to legal guidelines, policies, and standards.
• Manage implementation issues, escalations, and error resolution to meet deal deliverables.
• Demonstrate creative problem-solving and solid judgment in decision-making.
• Adhere to policies and procedures, meeting or exceeding service level agreements.
• Maintain awareness of risks in processes and escalate issues as needed.
• Establish clear timelines and manage documentation requirements to ensure client satisfaction.
• Communicate status updates and manage internal communication effectively.

Required Qualifications, Skills, and Capabilities:

• Minimum three years of experience or knowledge in legal documentation and account products.
• Ability to review and analyze information from multiple sources.
• Proven ability to identify issues, analyze problems, and provide solutions.
• Excellent verbal and written communication skills.
• Proven ability to manage conflict successfully.
• Strong time management and organizational skills.
• Working knowledge of risk factors impacting products and industries.
• Ability to multi-task effectively and leverage internal resources.
• Excellent attention to detail and strong client focus.

Preferred Qualifications, Skills, and Capabilities:

• BA/BS degree; Paralegal or Juris Doctor certificate preferred.
• Experience in financial services, preferably Corporate/Commercial Banking.

Additional Information:

• Work Schedule: 9:00 PM - 6:00 AM MNL Time

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.