Production Support Engineer I

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.

At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients' needs and exceeding their expectations.

Your Team's Impact
Data Operations Technical Support (DOTS) is a dedicated testing and support team, committed to delivering seamless operations and exceptional user experiences. We partner closely with stakeholders, driving operational efficiency and minimizing downtime to support the success of the organization. Our focus is on being a trusted and reliable partner, always striving to enhance productivity and optimize the support experience for all users.

As a Production Support Engineer I, you are expected to complement with the engineering team to oversee and support critical regular ETL processes from the extract of the data from its original source, through manipulation and value-add processing, to the publication to the live databases.

What You'll Do

• Create & follow support and recovery documentation for automated workflows.
• Interpret and support workflows created using proprietary FactSet tools.
• Monitor automated mission critical processes.
• Proactively communicate with vendors and internal stakeholders for process maintenance and troubleshooting.
• Use command-line (e.g. ZIP, GREP) and file transfer utilities (e.g. FTP, SFTP/SCP/SSH).
• Use file editor tools to investigate and correct common data-file format issues.
• Document and test new features and enhancements to the Operator / ETL toolset.

What We're Looking For

• Bachelor's Degree in Computer Science, Information Technology, Computer Engineering or equivalent.
• Excellent time and task management abilities.
• Strong analytical and problem solving skills.
• Ability to read and interpret technical documentation.
• Business-level written and verbal English communication skills.
• Experience interacting with clients / stakeholders / vendors / colleagues remotely via phone, email or IM.
• Familiarity with (or strong interest in) any of the following concepts: scripting / programming, databases, data transfer, data manipulation, ETL processes, command line operating systems, finance / investing.
• Willingness to work on a shifting schedule to help provide 24/7 support ( shifts are Tuesday to Saturday from 6am – 3pm, 1pm – 10pm and 10pm – 6am)

What's In It For You
At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means:

• The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.
• Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.
• Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives.
• A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions.
• Career progression planning with dedicated time each month for learning and development.
• Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging.

Learn More About Our Benefits Here.
Salary is just one component of our compensation package and is based on several factors including but not limited to education, work experience, and certifications.

Company Overview
FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees' Choice Award winner. Learn more at  and follow us on X and LinkedIn.

At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.