Product Support Representative

2 weeks ago

Taguig, National Capital Region, Philippines Medtronic Full time ₱900,000 - ₱1,200,000 per year

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The Diabetes Care Center Specialist will be an expert in the business of his/her respective business unit, possessing high level leadership competencies and an enabler for all process improvements. Each Care Center Specialist will be able to supervise team activities in the absence of the Care Center Supevisor, answer incoming calls for the Global helpline and do the necessary troubleshooting with patients, process replacement products and input and analyze data efficiently into the Medtronic systems.

Responsibilities may include the following and other duties may be assigned:

  • Provide front-line care center support to patients and handle escalations from Associate Care Center specialists (1st to 2nd level escalation), as applicable by using dynamic communication skills to identify patient unmet needs and utilizing effective objection handling techniques.
  • Partner with assigned internal and external stakeholders to meet care center needs for patients, meet individual needs of Health Care Providers (HCP) and patients in assigned territories and monitor and intervene with "at risk" patients when necessary.
  • Able to identify and analyze pertinent data and drive solutions for patient issues.
  • Monitor Helpline call activity, product ordering information, online learning activity, and CareLink data to identify patients that may need additional support and direct to appropriate group for intervention.
  • Measure the success of the efforts through monitoring patient retention, patient learning metrics, quality scores and customer satisfaction ratings.
  • Testing and conducting "proof of concept" sessions with patients to build web and mobile interactive solutions.
  • Perform other duties as assigned

Required Knowledge and Experience:

  • Completed at least 2 years College, Vocational or Bachelor's Degree in Nursing
  • Minimum 4 years of related experience in customer care, helpline or patient support role, in a Customer Care environment
  • Preferred experience in medical device or healthcare industry
  • Excellent communication and interpersonal skills with demonstrated ability to build strong patient relationships

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

  • Product Support Representative

    2 weeks ago

    Taguig, National Capital Region, Philippines Medtronic Full time ₱900,000 - ₱1,200,000 per year

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the LifeThe Diabetes Care Center Specialist will be an expert in the business of his/her respective business...

  • Customer Support Representative

    2 weeks ago

    Taguig, National Capital Region, Philippines Satellite Office Full time ₱800,000 - ₱1,200,000 per year

    Customer Support Representatives provide a critical front line of support via telephone, email and webchat for Wisr customers. Customer Support Representatives coordinate within our teams to provide customers with information on our products and services, loan servicing queries, new loan applications and technical support with our products.KEY...

  • Technical Support Representative

    2 weeks ago

    Taguig, National Capital Region, Philippines Welsend Global Services Inc. Full time ₱20,000 - ₱40,000 per year

    Summary:As a Technical Support Representative, you will be doing after-sales service for outdoor batteries, mobile power, etc., including customer service such as returns and exchanges, as well as technical support services such as warranty and instruction on how to use.Responsibilities:Customer Service:Respond to customer questions regarding queries about...

  • Technical Support Representative

    2 weeks ago

    Taguig, National Capital Region, Philippines Welsend Global Services Inc. Full time ₱120,000 - ₱180,000 per year

    Summary:As a Technical Support Representative, you will be doing after-sales service for outdoor batteries, mobile power, etc., including customer service such as returns and exchanges, as well as technical support services such as warranty and instruction on how to use.Responsibilities:Customer Service:Respond to customer questions regarding queries about...

  • Chat Support Representative

    2 weeks ago

    Taguig, National Capital Region, Philippines PH Global Jet Express Inc. (J&T Express) Full time ₱15,000 - ₱30,000 per year

    Customer Service Representative is responsible for managing customer queries and complaints via our company hotline, social media, and email channels. CSR also processes modifications on the route or parcels and escalate complaints across a number of communication channels and through data analysis, push relevant departments to make improvements, reduce...

  • Lending Products Officer

    2 weeks ago

    Taguig, National Capital Region, Philippines Bershaw Consultancy Full time ₱900,000 - ₱1,200,000 per year

    Product ManagementEnsuring that the product supports the company's overall strategy and goalsResponsible for executing product goals for GCredit, Revi Credit and Personal Loans, SpayLater and other upcoming lending productsDelivering a differentiated product to market that addresses a market need and represents a viable business opportunityWorks closely with...

  • Services Product Account Executive

    2 weeks ago

    Taguig, National Capital Region, Philippines f5111f21-e0b5-45eb-8df4-6df1470f8c3b Full time $80,000 - $120,000 per year

    Services Product Account ExecutiveDell Technologies' global business is based on expertise. It takes extraordinary knowledge to create technology that drives human progress. And it takes expert insight to sell those groundbreaking products. Our Product Specialists get to know a limited number of specialized products and services inside and out. As well as...

  • Product Development Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    Major Accountabilities:Involvement in product functions to aid in development of new funds/products/investment strategies and monitoring the existing portfolios:Facilitate activities in the SLIMTC Product Development and Approval Process (PDAP). He/she will be the primary representative of the Head, Business Development and Analytics in all product-related...

  • Medical Representative

    2 weeks ago

    Taguig, National Capital Region, Philippines Manpower Outsourcing Services, Inc. Full time ₱1,500,000 - ₱3,000,000 per year

    Job Summary:Established Pharmaceuticals business are focused on building broad portfolios of pharmaceutical products in five key therapeutic areas (TAs): Cardiometabolic, CNS/Pain, Gastroenterology, Respiratory and Women's Health.The Medical Representative will be responsible for consistent sales growth and achievement of goals and targets for our...

  • Inside Product Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines Dell Global Business Center Sdn Bhd Full time ₱600,000 - ₱1,200,000 per year

    Inside Product SpecialistAt Dell Technologies, we build the extraordinary. Our Associate Inside Sales Representatives are the specialists who sell innovation to the world. Responsible for a set of products and services, they get to know their portfolio inside and out. Our Inside Sales teams rely on them for technical advice during the sales process. They...