Senior Tech Support Analyst

5 days ago

Ayala Alabang, National Capital Region, Philippines United Health Group Full time $40,000 - $60,000 per year

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

  • Provide remote technical support to employee's computers at UnitedHealth Group
  • Diagnosis of issue severity and proper troubleshooting of incident
  • Incident resolution using knowledge management tool and documented processes and procedures
  • Executing tasks necessary for computer replacement and data recovery
  • Participate in process improvement projects
  • Overtime may be required to meet project commitments
  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

  • 5 years of IT Desktop support experience in a call center setup
  • 5 years of customer service experience with very good communications skills
  • 3 years of experience in MS Office365
  • 3 years of experience with Networking Principles and remote desktop support tools
  • 3 years of experience with ServiceNow, MECM and Altiris
  • Experience in providing superior service-oriented desktop support
  • Demonstrated ability to enjoy challenging troubleshooting situations and pays attention to details
  • Proven self-starter and able to work independently while being part of a decentralized team

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

  • Senior Financial Analyst

    1 week ago

    Ayala Alabang, National Capital Region, Philippines WHR Global Consulting Full time

    Senior Financial Analyst (Insurance Industry)Join to apply for the Senior Financial Analyst (Insurance Industry) role at WHR Global Consulting.Position Title: Senior Finance AnalystWork Location: Alabang, Muntinlupa CityWork Setup: OnsiteWork Schedule: Day ShiftQualificationsBachelor's degree in Finance, Accounting, Economics, or a related field; CPA or CFA...

  • Senior Financial Analyst

    7 days ago

    Ayala Alabang, National Capital Region, Philippines beBeeFinancial Full time ₱800,000 - ₱1,200,000

    Job Title: Senior Financial AnalystAre you a detail-oriented financial professional looking to make a meaningful impact in the world of accounting?Job SummaryAs a Senior Financial Analyst, you will play a critical role in driving business growth by providing insightful financial analysis and guidance to management. You will be responsible for ensuring the...

  • Business Technology Support Analyst

    3 days ago

    Ayala Alabang, National Capital Region, Philippines Workato Full time $70,000 - $120,000 per year

    About WorkatoWorkato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and...

  • Accounts Receivable Senior Billing Analyst

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines GEA Germany GmbH Full time

    Accounts Receivable Senior Billing Analyst page is loadedAccounts Receivable Senior Billing AnalystApply locations Muntinlupa City time type Full time posted on Posted 30+ Days Ago job requisition id JR This role is based in Alabang office, requiring full-time in-office work, with hours from 8:00 AM to 5:00 PM CETResponsibilities / TasksManages the daily...

  • Senior Security Operation Analyst

    5 days ago

    Ayala Alabang, National Capital Region, Philippines KMC Solutions Full time $90,000 - $120,000 per year

    Make your next big career move by applying to KMC Solutions' next Senior Security Operations AnalystWe are seeking a highly skilled Senior Security Operations Analyst with significant hands-on experience in Microsoft Sentinel, as well as proficiency in Intune and Microsoft Defender for Endpoint. The ideal candidate will possess a minimum of five years'...

  • office staff

    5 days ago

    Ayala Alabang, National Capital Region, Philippines ICOON TECH. CORPORATION Full time ₱14,000 per year

    About the role ICOON TECH. CORPORATION is a Semiconductor Company seeking a dedicated and organized Office Staff to join our growing team. This is a full-time role based in our Muntinlupa City office, where you will play a key administrative support role within our office.Job Qualifications:Bachelor's degree in relevant fieldFresh graduates are welcome...

  • On-boarding Analyst

    3 days ago

    Ayala Alabang, National Capital Region, Philippines RePay Full time ₱104,000 - ₱130,878 per year

    Company DescriptionRePay Digital Solutions is a company that offers individuals and businesses a secure online alternative to traditional payment methods. Our mission is to uplift Filipino families by providing accessible tools for managing and improving their finances, whether personal or business, anywhere in the world. Our services include digital...

  • Accounts Receivable Associate

    4 days ago

    Ayala Alabang, National Capital Region, Philippines Tech One Global Phils. Full time ₱104,000 - ₱130,878 per year

    Recognized as one of the Philippines Best Workplaces 2024,Tech One Global Philippines is a hub for innovation and transformation. Here, you'll be empowered to thrive in an environment that values diversity, creativity, and a growth mindset. Our mission? To build a community of problem-solvers and changemakers, delivering cutting-edge solutions with lasting...

  • Senior Workforce Management-Real Time Analyst

    6 days ago

    Ayala Alabang, National Capital Region, Philippines Nezda Global Full time

    OverviewNezda is hiring for Senior Workforce Management-Real Time Analyst.QualificationsGraduate of any courses.With at least 2 years experience in workforce management, scheduling, and real-time analyst in BPO setup.Job DescriptionRegular monitoring agent performance across multiple queues and ensure accurate performance analysis and communicate...

  • Senior Financial Planning Analyst

    1 week ago

    Ayala Alabang, National Capital Region, Philippines beBeeFinance Full time ₱900,000 - ₱1,200,000

    Job SummaryWe are seeking a detail-oriented finance professional to join our team as a Senior Finance Analyst.This role will play a key part in financial planning, analysis, and reporting processes. The ideal candidate will have a strong understanding of insurance operations, financial modeling, and regulatory requirements, and will provide actionable...