Customer Service Representative

2 days ago

Quezon City, National Capital Region, Philippines Infinitech Digital Gaming Corporation Full time ₱200,000 - ₱240,000 per year

Job Description

*Respond promptly and professionally to players' inquiries and provide accurate information regarding game features, gameplay, and technical issues.

* Assist players in troubleshooting and resolving game-related problems, including gameplay difficulties, account issues, and payment inquiries.

* Provide guidance and support to players on game rules, strategies, and promotions.

* Ensures that the new account holders do not have restrictions or negative activities that would make an impact with their account.

* Meets regulatory requirements and certain processing standards.

* Carries out In-depth data collection and analysis.

* Uses email, chat, and phone to effectively and efficiently communicate with consumers.

* Assists and facilitates the timely, accurate, and empathic resolution of customer inquiries.

Requirements

  • At least Senior High/High School Graduate

  • Previous experience in a customer service role, preferably in the online casino gaming industry but not required.

  • Amenable to work in shifting schedule and on-site

  • With at least 6 months of experience in a customer support role.

  • Has a high sense of responsibility, dependability, work ethics and integrity

  • Knowledgeable in Microsoft office and other computer applications.

Job Type: Full-time

Pay: From Php20,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Free parking
  • Health insurance
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Ability to commute/relocate:

  • Quezon City: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Amenable to work in shifting schedule?
  • Amenable to work onsite?

Language:

  • English (Required)

Work Location: In person

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