Helpdesk Analyst/Desktop Support Tier 1

5 days ago

Cebu City, Central Visayas, Philippines BENCHMARK365 INC. Full time ₱30,000 - ₱60,000 per year

Helpdesk Analyst I - Formal Qualification Training Provided

Job Highlights

  • Hands-on exposure to modern cloud technologies—from Microsoft 365 and Azure to Generative AI and Cybersecurity.
  • Formal career pathway with free qualification training and fully paid certifications (Microsoft, CompTIA, and other globally recognized platforms).
  • Exceptional company culture with an A++ morale score and strong people-first values.

Get Unstuck — And Act Now

Are you currently in a technical role that offers little professional growth? Do you want to strengthen your IT skills, earn industry certifications, and work in an environment that invests in your future?

Benchmark 365 is hiring a Helpdesk Analyst I to join our Service Desk Team based in Cebu Business Park.

This role offers unmatched exposure to cutting-edge technology, structured training, and a supportive, growth-driven work environment.

The right candidate will:

  • Resolve level 1 incidents and follow escalation protocols.
  • Provide timely and exception service by communicating with end users and vendors via phone and email.
  • Maintain up to date time entries, records and documentation.
  • Coordinate with Partner on onsite support and client management level requests.
  • Work on Windows, Office, Exchange, On-Premises and Active Directory.
  • Perform Adhoc Tasks – advise on platform downtime, recommend process and policies and report ticket failures.
  • Proactive learning and development to enhance skills.
  • The Helpdesk Analyst is a service delivery function reporting directly to the Regional Manager.

Skills and Attributes

  • Intermediate desktop computer and network troubleshooting skills
  • Intermediate installation and troubleshooting skills in relation to IT peripherals such as printers, models, smartphones, internet / modem / router.
  • Intermediate knowledge of Microsoft Windows Desktop platforms
  • Intermediate knowledge of Microsoft Office platforms
  • Intermediate knowledge of installing or troubleshooting line of business applications such as accounting software, legal software, project management or ERP platforms
  • Intermediate knowledge of Active Directory.
  • Intermediate knowledge of Microsoft 365 and Office 365 product suites
  • Experience with remote desktop or remote-control tools such as TeamViewer
  • Experience with creating, updating and reviewing documentation and IT / network diagrams.

Soft Skills

  • Attention to detail.
  • Team player
  • Quick thinking and autonomous decision making
  • Fluent verbal and written English
  • Strong customer service and rapport building skills.
  • Strong organization skills including demonstrable multi-tasking and planning skills
  • Demonstrable time management skills

Qualifications

  • Minimum IT diploma level education or relevant IT certification
  • Experience in a customer service role such as hospitality or demonstrable training in customer service i.e. call center training.
  • Minimum 2 year in an equivalent customer facing IT support role in a B2B environment.

What's In Store for you:

  • Competitive package, we pay based on tenure/experience.
  • Leave Entitlements
  • HMO with Dental Coverage
  • Paid Certifications.

How to Apply

Please send your resume to

We are prioritizing candidates who are available to start immediately.

Join Us and Grow Your IT Career

Ready to make a meaningful impact in the world of MSP services? Become part of a passionate, fast-growing team shaping the future of managed services globally.

No more career limits — join the fastest-growing professional services team in the MSP industry today.

Note: Applicants must be based in Cebu and willing to report onsite daily at our Philamlife Building office.

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