NOC Helpdesk

6 hours ago

Cebu City, Central Visayas, Philippines Staff4Me Full time ₱1,500,000 - ₱2,750,000 per year

Job Summary: Staff4Me is looking for a highly motivated NOC Helpdesk Analyst (English Speaker) to join our growing team. The successful candidate will be responsible for providing top-notch technical support and monitoring services for our clients' network systems. This role demands excellent communication skills as you will assist users with technical inquiries and issues.

Key Responsibilities:

  • Monitor network performance and respond to alerts proactively to ensure uptime.
  • Provide technical assistance in English via phone, email, and chat to clients experiencing issues.
  • Troubleshoot hardware and software problems and escalate issues as necessary.
  • Document all support interactions and resolutions in the ticketing system for accurate record-keeping.
  • Collaborate with cross-functional teams to improve service efficiency and user satisfaction.
  • Participate in regular training sessions to stay updated on new technologies and best practices.
  • Assist in generating reports on network performance and incident management.

Requirements:

  • Fluency in English (both written and verbal) is required.
  • Previous experience in a helpdesk or technical support environment is preferred.
  • Strong analytical and problem-solving skills.
  • Excellent communication and customer service skills.
  • Familiarity with network protocols, systems administration, and ticketing systems.
  • Relevant IT certifications (e.g., CompTIA A+, ITIL) are a plus.
  • High school diploma required; Associate's or Bachelor's degree in a related field is a plus.

Requirements

  • Fluency in English (both written and verbal).
  • Previous experience in a helpdesk or technical support environment.
  • Strong analytical and problem-solving skills.
  • Excellent communication and customer service skills.
  • Familiarity with network protocols and systems administration.
  • Relevant IT certifications (e.g., CompTIA A+, ITIL) are a plus.
  • High school diploma required; Associate's or Bachelor's degree in a related field is a plus.

Benefits

- Competitive salary and benefits package.

- Opportunity for growth and career development.

- Training and support to enhance technical and customer service skills.

- Work in a dynamic and multicultural environment.

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