Platform Specialist

2 days ago

Manila, National Capital Region, Philippines Smartly Full time $30,000 - $60,000 per year

Smartly's Customer Onboarding team is hiring a Platform Specialist. You will play a critical role in ensuring customers are confident, capable, and successful in using Smartly day-to-day.

This is a hands-on role where you'll work directly with customers - delivering personalized product training, walking them through workflows, and helping them apply Smartly's tools to their unique business needs.

As a Platform Specialist at Smartly, you will...
  • Be an Expert in the Smartly platform and every workflow and use case that our customers would use it for.
  • Conduct 1:1 and Small Group Training: Deliver engaging, hands-on product training sessions to customers at different stages - onboarding, new feature rollouts, and ongoing education
  • Tailor Learning to Customer Needs: Adapt training sessions to match each customer's goals, use cases, and level of expertise
  • Support Adoption & Retention: Ensure customers feel confident in using Smartly's platform effectively, driving adoption and long-term satisfaction
  • Be the Go-To Educator: Act as a trusted advisor during customer training, answering questions, troubleshooting in real time, and providing practical guidance
  • Collaborate Across Teams: Work closely with Customer Success Managers and Support to identify training needs and deliver timely education
  • Stay Up-to-Date: Keep ahead of product updates and ensure customers receive clear and accurate guidance on new features and best practices
We're definitely looking for you, if you...
  • 3+ years in customer training, onboarding, or enablement, preferably in SaaS, MarTech, or digital advertising
  • Strong track record of delivering live, hands-on training sessions (in-person and virtual)
  • Excellent communication, patience, and presentation skills with the ability to simplify complex workflows
  • Empathy and adaptability - you're comfortable adjusting your style to different customer personalities and levels of expertise
  • Passion for customer success and a service-first mindset
  • Ability to translate complex, technical concepts and workflows into clear, compelling stories that resonate with customers and bring the product vision to life

#LI-CD1 #LI-HYBRID

About Smartly

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.

Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.

Visit Smartly to learn more.

  • Platform Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Smartly Full time ₱1,200,000 - ₱2,400,000 per year

    Smartly's Customer Onboarding team is hiring a Platform Specialist. You will play a critical role in ensuring customers are confident, capable, and successful in using Smartly day-to-day.This is a hands-on role where you'll work directly with customers - delivering personalized product training, walking them through workflows, and helping them apply...

  • Platform Operations Specialist

    2 days ago

    Manila, National Capital Region, Philippines PEO Consulting Limited Full time ₱900,000 - ₱1,200,000 per year

    Job Title: Platform Operations SpecialistDepartment: Data Engineering / AI Data ServicesLocation: GlobalReports to: VP of AI OpsContract: PermanentTravel Requirements: NoSalary: Open BudgetJOB SUMMARY / OVERVIEWThe Platform Operations Specialist is responsible for the daily administration and operationalmanagement of our internal data services platform. This...

  • Platform Marketing Specialist

    1 week ago

    Manila, National Capital Region, Philippines Essor Full time ₱1,200,000 - ₱2,400,000 per year

    About The CompanyEssor, where brands take flight. We find digital challenger brands and supercharge them into iconic global legends that consumers love. As a next-generation consumer products platform, we leverage technology, industry expertise, and strategic collaborations to ignite growth and launch brands beyond expectations.Essor's brand portfolio today...

  • Administrator - 3 month Contract - Home Based - Aus Client

    1 week ago

    Manila, National Capital Region, Philippines Platform Outsourcing Full time ₱1,200,000 - ₱2,400,000 per year

    Do you have Australian Administration?Are you immediately available?Do you have a positive can-do attitude?Do you want to work from home?If the answer to all three questions are YES, please read on…..We are seeking an experienced Administrator for a well established specialist construction company based in Australia. The role is permanent, full-time and...

  • HVAC Estimator

    2 days ago

    Manila, National Capital Region, Philippines Platform Outsourcing Full time

    We're seeking an experienced HVAC Estimator / Quantity Surveyor with prior Australian experience for our Australian client's 100% Home-Based role in the Philippines. This opportunity is fully employed with paid leave and great benefits.Our client based in Australia is looking for an experienced HVAC Estimator / Quantity Surveyor with previous Australian...

  • IT Specialist

    2 days ago

    Manila, National Capital Region, Philippines Kinetic Digital by Prime Online Ltd. Full time

    IT Specialist Job DescriptionOnline marketing company with several brands in the iGaming industry is looking for anIT Specialistto manage hardware and software support for the team. The IT Specialist will be responsible for maintaining team productivity through effective IT support, tracking, and lifecycle management of company-issued equipment and software...

  • Ecommerce Specialist

    2 days ago

    Manila, National Capital Region, Philippines Fil-Pacific Apparel Corporation Full time ₱1,200,000 - ₱2,400,000 per year

    About the Company:Major men's and women's apparel manufacturing and retail across the Philippines with well over 100m USD in ARR. Covering brands Jag, Lee, Wrangler, Tribal, USPA, and beyondJob Description:We are seeking a talented and experienced Ecommerce Specialist with in-depth knowledge and hands-on experience using Tiktok, Lazada, Shopee, and Shopify...

  • Sourcing Specialist

    1 week ago

    Manila, National Capital Region, Philippines Virtual Rockstar Full time ₱40,000 - ₱80,000 per year

    This is a remote position.Virtual Rockstar is hiring a full-time Sourcing Specialist to join our leadership team. This role works closely with our Talent Acquisition Team to source, pre-qualify, and present top-quality candidates to support our growing operations.At Virtual Rockstar, our purpose is to build and strengthen families across the globe. We live...

  • Automation Specialist

    1 week ago

    Manila, National Capital Region, Philippines WeLevel Full time ₱600,000 - ₱1,200,000 per year

    We're Hiring: Automation Specialist (Remote | US Business Hours)WeLevel is looking for an Automation Specialist to join our growing teamIf you're detail-oriented, tech-savvy, and love helping clients succeed, this role is for you.What You'll Do:Onboard new clients into the WeLevel platformHandle A2P 10DLC registration and applicationSet up Voice...

  • Customer Support Specialist

    2 days ago

    Manila, National Capital Region, Philippines DealHub Full time ₱600,000 - ₱1,200,000 per year

    DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth.With an amazing customer-oriented approach and sharp minds, the Support team helps our customers with their technical problems and finds the right solution for them.We are...