IT Specialist

4 days ago

Manila, National Capital Region, Philippines Kinetic Digital by Prime Online Ltd. Full time

IT Specialist Job Description

Online marketing company with several brands in the iGaming industry is looking for an
IT Specialist

to manage hardware and software support for the team. The IT Specialist will be responsible for maintaining team productivity through effective IT support, tracking, and lifecycle management of company-issued equipment and software licenses.

The IT Specialist must have strong hands-on experience with computer hardware and software support, especially in remote and onsite setups. Familiarity with remote support tools or platforms, and document suites as asset tracking tracking tools are essential.

The IT Specialist will report to QA and work closely with its members, as well as the rest of the Company's domains needing support.

Responsibilities:

  • Track, maintain, and manage the issuance of hardware (laptops and other peripherals) to team members across various locations.
  • Manage software licenses across tools used by the team.
  • Provide remote or on-site (as needed) technical support to team members, assisting with hardware, software, and connectivity issues.
  • Maintain and troubleshoot productivity tools, and VPNs.
  • Document hardware and software issue resolutions in a clear and consistent format.
  • Propose improvements in hardware/software as issued resources navigate through their lifecycles.
  • Provide regular analysis of recurring IT issues, identify root causes, and share insights to recommend preventive measures and process improvements.
  • Research, evaluate, and recommend solutions or tools when team members seek counsel or support, ensuring suggestions are well-informed based on thorough research that is aligned with company needs.

Requirements:

  • 2+ years of experience in IT support or hardware/software administration roles.
  • Experience in handling remote or hybrid team IT environments.
  • Solid understanding of operating systems (Windows), network troubleshooting basics, and remote support tools.
  • Strong documentation and communication skills with the ability to clearly explain technical steps to non-technical users.
  • Familiarity with common team collaboration tools (e.g., Slack, Jira, Google Suite).
  • Knowledge of hardware/software troubleshooting, including device repair, OS installs, and network diagnostics.

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