Insurance Billing Team Leader

5 days ago

Mandaluyong City, National Capital Region, Philippines Chubb Full time

Position Description:

The
Parser Supervisor
is charged with managing the day to day needs of the parsing team in the processing of vendor invoices for law firms and non-legal vendors that are not electronically submitted.

Primary Job Responsibilities & Essential Job Functions

Operational Processes

Supervisor is a working supervisor expected to serve as the first point of escalation for questions that may arise through the parsing process. In addition to managing the team and providing reporting as requested includes maintaining the teams access to system they need to perform duties. All other duties as requested.

  • Manages the parsing inbox as needed
  • Responds to internal Chubb emails.
  • Maintains a list of exception information as received from leadership, managers, etc. and ensures team compliance with those exceptions.
  • Functions as escalation point for any urgent issues requiring parsing attention (e.g. rush parsing requests,
  • Manages the TX Freeze Project invoice submission – workflow differs from standard.
  • Adds new parsing firms into T360 using CIS form
  • Creates the timekeepers in T360 under the parsing company including, names, position at firm.
  • Requests ITP rules to be relaxed as needed
  • Parser reviews all rejected parsing invoices for reasons and responds as needed.
  • Works closely with Parsing Manager as needed

Invoice processes

  • Provides guidance and training to parsing team on appropriate parsing workflows.
  • Functions as initial SME to review and interpret incoming parsing assignments and submitted invoices that may have inconsistencies.
  • Creates and updates intake forms for all countries served in parsing as requested
  • Receives intake forms from claim handlers to set up parsing matters in T360
  • Reviews the intake form and emails for processing information (i.e., reimbursement details, special handling requirements and specific details received.)
  • Assigns vendors in T360 to the appropriate claim using the intake information
  • Adds the rate agreements provided in T360, updates agreements as changes are provided.
  • Parser sends request for electronic conversion to our TPA partner to generate the LEDES file for submission/QA.
  • Parser QA's all invoices that fail submission for correction as needed, and submits into T360
  • Updates firm information as changes received (address, etc)

Knowledge / Skills / Experience / Education

  • Understanding of law firm (and other vendor types) billing practices or insurance claims is critical.
  • Strong computer literacy and knowledge of Microsoft products (especially Excel, Teams,) . Knowledge of e-Billing software a plus.
  • Experience in data management and management of billing platforms (e.g., T360) and/or law firm administration.
  • Must have exceptional ability to multi-task and prioritize activities to ensure timely task responses.
  • Strong skills in leading continuous process improvement and data quality initiatives.
  • Excellent verbal and written communications skills.
  • Proven ability to work across department and functional lines to influence and direct others to achieve goals.
  • Experience in insurance claims handling.
  • Must be a Bachelor's Degree Graduate
  • Preferably has an experience in insurance industry

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