URGENT Hotel Supervisor/ Hotel Response Team Lead

4 days ago


Taguig, National Capital Region, Philippines KMC Solutions Full time ₱900,000 - ₱1,200,000 per year

Make your next big career move by applying as KMC Solutions' next RESPONSE TEAM LEAD (GUEST SPECIALIST)

Role Summary:

The Response Team Lead ensures seamless 24/7 luxury client support, managing The Pulse for Voyager members and Client Services for Explorer & non-members. Designed to complement the DUO (Client Advisor & Travel Designer), The Pulse ensures that help is always available when the primary team is offline. Whether managing last-minute cancellations, resolving hotel issues, or handling urgent itinerary changes, The Pulse delivers immediate and personalized assistance, reinforcing Lartisien's promise of seamless luxury travel. This role requires quick decision-making, problem-solving, and expertise in high-stakes client interactions, using Salesforce Omni-Channel & extranets for real-time solutions.

Important Note: ONSITE WORK (SM AURA) - SHIFTING SCHEDULE

On top of your salary, here are the exciting benefits you can look forward to:


•  Health Insurance/HMO 

•  Enjoy unlimited MadMax Coffee

•  Diverse learning & growth opportunities

•  Accessible Cloud HR platform (Sprout)

•  Above standard leaves

The main responsibilities of a RESPONSE TEAM LEAD include:

•  24/7 Client Support – Handle urgent requests, modifications, and cancellations across all membership tiers, ensuring a frictionless experience.

• Crisis Management – Resolve emergencies, ensuring exceptional client experiences.

• Technology-Driven Solutions – Use Salesforce Omni-Channel & extranet tools to monitor and respond instantly.

• Dual Role Execution – Manage high-priority Voyager requests while ensuring smooth operations for all clients.

• Multi-Channel Communication & Client Retention – Engage clients through WhatsApp, email, and phone, ensuring flexibility in communication. Strengthen loyalty through proactive service and seamless problem resolution.

To apply, you must be an expert on the following requirements:

• 5+ years in luxury travel, hospitality, or high-end client services.

• Expert in crisis resolution, high-pressure decision-making, and client satisfaction.

• Expertise in handling ultra-luxury clientele and complex service requests.

• Salesforce knowledge is an advantage.

• Fluent in English (French or other languages preferred).

• Availability for shift-based 24/7 support, including weekends and holidays.



  • Taguig, National Capital Region, Philippines Paradigma International Inc. Full time ₱600,000 - ₱900,000 per year

    Pay raise and promotion for experienced applicants Fast track career progression in a fast growing company Dynamic with a fun and talented teamWith Free Employee Meals.To work as part of the Pioneer team in a hotel in BGC.ResponsibilitiesEnsure cash transactions of hotel and restaurant are accounted forEnsure petty cash reserves are checked and replenished...

  • Logistics Supervisor

    2 weeks ago


    Taguig, National Capital Region, Philippines Wilshire Resorts, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    POSITION SUMMARYThe Logistics Supervisor oversees and coordinates the logistics operations within the commissary and cloud kitchen facility, focusing on efficient distribution and delivery of food products to hotel clients. This role is responsible for managing transportation logistics, monitoring inventory levels, and ensuring timely, accurate, and...

  • Restaurant Supervisor

    2 weeks ago


    Taguig, National Capital Region, Philippines Gringo Restaurant Full time ₱900,000 - ₱1,200,000 per year

    Tokyo Bubble Tea Restaurant is currently looking for a Restaurant Supervisor to join our team in Fort, BGC, Taguig branch.Qualifications:Bachelor's Degree in Hotel and Restaurant Management, Business Administration, or a related fieldWith years of supervisory or management experience in a casual dining restaurant settingProven ability to deliver excellent...


  • Taguig, National Capital Region, Philippines Gringo Restaurant Full time ₱800,000 - ₱1,200,000 per year

    Tatatito Restaurant is hiring We are looking for a dedicated and experienced Restaurant Manager or Supervisor to join our growing team at our Makati branch.Qualifications:Bachelor's Degree in Hotel & Restaurant Management, Business Administration, or a related coursePrevious supervisory or managerial experience in a casual dining setup (experience with a...

  • Open for Newbies

    7 days ago


    Taguig, National Capital Region, Philippines SGS Ph Hiring - Sapient Hub Full time ₱336,000 per year

    One-day hiring process Earn up to 28k monthly We are mass hiring for Call Center Agents as prior in our Metro sitesPosition Overview:Responsible for providing exceptional customer service to guests and clients looking to make hotel reservations.Job Responsibilities:Respond to customer inquiries via email, chat, or other communication channels as...


  • Taguig, National Capital Region, Philippines AECOM Full time ₱120,000 - ₱130,000 per year

    Company DescriptionWork with Us. Change the World.At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's...


  • Taguig, National Capital Region, Philippines DoubleDragon Properties Corp. Full time ₱1,200,000 - ₱2,400,000 per year

    Job Description:Ensuring employees are offering exceptional customer service.Making sure customers are satisfied with the service and products.Motivates and maintains good staff relations.Checks cleanliness of lobby and public areas, lights and as well as Front Office Associates in proper and orderly appearance and behavior.Maintain contact person at...


  • Taguig, National Capital Region, Philippines KMC Solutions Full time ₱900,000 - ₱1,200,000 per year

    Make your next big career move by applying as KMC Solutions' next RESPONSE TEAM LEAD (GUEST SERVICES SPECIALIST)Role Summary:The Response Team Lead ensures seamless 24/7 luxury client support, managing The Pulse for Voyager members and Client Services for Explorer & non-members. Designed to complement the DUO (Client Advisor & Travel Designer), The Pulse...


  • Taguig, National Capital Region, Philippines Samsung Electronics Full time ₱900,000 - ₱1,200,000 per year

    Position SummaryAs the Business Development Manager, you will expand our presence within the property development and hotel sectors. A proactive, strategic thinker with a proven track record of generating new business opportunities, nurturing client relationships, and achieving sales targets.This requires you to have a deep understanding of the property and...

  • Team Lead

    7 days ago


    Taguig, National Capital Region, Philippines JLL Full time ₱1,200,000 - ₱2,400,000 per year

    Duties & ResponsibilitiesThis role will work directly with the Senior Director of Supply Chain Management Procurement. Supervise Senior Analysts that will be involved in supporting Procurement team in Asia Pacific Region to construct schedules of a contract, reviewing Supplier departures, and liaising with legal. Developing and updating key tools and...