Body and Paint Reception Head
2 days ago
Job description
Ensure 100% achievement of over-all efficiency of BP Advisor's productivity at the reception area. To achieve 100% attainment of workshop sales, unit received and unit released department monthly target.
Responsibilities
- Supervise the BP Advisors that all Car-in Units should have a Repair Order within the day.
- Monitor all for Release Units at the Reception Area (for closing)
- Supervise the Receptionist in assisting for incoming customers (for estimate, for car-in and and for released unit)
- Supervise that all Car-in Units should have corresponding checklist form prepared.
- Maintain cleanliness and orderliness at the Reception Area.
- To ensure smooth flow of BP transactions from receiving up to releasing of units
- Responsible in handling customer concerns at Reception Area.
- Train and coach BP Advisors with regards to customer handling, giving feedback to cliences and assists Service Advisors with concerns encountered with the Workshop Area.
- Ensure that 7 steps of Customer Care is being practiced/followed by all BP Advisors
- Monitor BP Advisors performance on 100% compliance on workshop sales, unit received & unit released achievement on the department's monthly targets.
- Close monitoring of open RO's of BP SA's unresolved.
- Preparation of Monthly Performance evaluation of BP SA/Receptionist/BP SE and BP Releasing Officer.
- Ensure 100% Compliance on WOW Meter Survey Program
Skills
- Leadership Skills
- Excellent Communication Skills.
- Computer Literate.
- Good Organizational Skills.
- Keen to details.
- Customer Service Oriented.
- With knowledge on Automotive Industry escpecially on Body and Paint Operations
Educational Requirements
- Candidate must posses at least Bachelor's or College Degree and/or Mechanical Engineeering Course Graduate
Experience Requirements
- With at least 1 year of working experience on automotive services as Supervisory level
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