BPO agent Telco Account

3 days ago

Ayala Alabang, National Capital Region, Philippines FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION Full time ₱250,000 - ₱500,000 per year

About the role

FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION' is seeking a talented BPO agent Telco Account to join their team. This is a full-time, work from home position based in Alabang Muntinlupa City Metro Manila. As a BPO agent, you will be responsible for providing high-quality customer service and technical support to clients in the telecommunications industry.

What you'll be doing

  1. Handle inbound and outbound customer service calls with professionalism and empathy
  2. Provide technical assistance and troubleshoot customer issues related to telecommunication services
  3. Respond to customer inquiries and complaints in a timely and effective manner
  4. Maintain detailed records of customer interactions and update customer information in the database
  5. Collaborate with internal teams to ensure seamless service delivery
  6. Continuously improve customer satisfaction by identifying and implementing process improvements

What we're looking for

  1. Strong customer service and communication skills with the ability to handle difficult situations
  2. Proficiency in handling technical issues and providing troubleshooting support
  3. Excellent problem-solving and analytical skills
  4. Experience in a call centre or customer service environment, preferably in the telecommunications industry
  5. Familiarity with customer relationship management (CRM) software and data entry
  6. Ability to work effectively in a remote environment and manage time efficiently

What we offer

At FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION', we are committed to providing our employees with a supportive and rewarding work environment. We offer competitive compensation, comprehensive health benefits, and opportunities for professional development. Our work-from-home setup allows for a flexible work-life balance, and we prioritise the wellbeing of our team members.

About us

FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION' is a leading provider of maritime and logistics services, with a strong presence in the Philippines. We pride ourselves on our commitment to innovation, customer service, and a positive company culture. Join our dynamic team and be a part of our continued growth and success.

Apply now for this exciting opportunity

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