Technical Support Engineer

Job Description
About Us:
Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals

Join Our Team
We are on the lookout for a Technical Support Engineer to enhance our team. Specializing in HIPAA-compliant, healthcare-focused automation solutions, we provide essential tools to healthcare professionals. Your role will be pivotal in assisting our users and partners, ensuring they make the most of our innovative platform.

What You'll Do

• Directly assist customers using our platform, addressing their needs and resolving issues related to their workflows.
• Leverage your technical expertise to troubleshoot and solve technical problems.
• Adapt to a variety of challenges and situations, bringing solutions and innovative thinking.
• Communicate effectively in writing, as our team operates remotely.
• Efficiently manage your time and tasks, balancing various responsibilities in a dynamic environment.

Qualifications/Skills

• Technical Proficiency: Solid understanding of APIs and how integrations work. Should be able to troubleshoot an integration at a basic level, understand errors that can arise etc.
• Problem-Solving: Ability to diagnose and resolve complex technical issues efficiently. Capable of critical thinking and innovative problem-solving to navigate through challenges.
• Communication: Excellent verbal and written communication skills, with the ability to explain complex technical concepts in a clear and concise manner to a non-technical audience.
• Customer Service: Strong customer service orientation with a patient and empathetic approach to handling user queries and issues.
• Adaptability: High adaptability to change, with the ability to manage multiple tasks and priorities in a fast-paced, remote work environment.
• Team Collaboration: Ability to work collaboratively in a remote team setting, sharing knowledge and contributing to a positive team dynamic.
• Continuous Learning: A commitment to ongoing personal and professional development, with a keen interest in staying abreast of the latest technologies and best practices in healthcare IT and automation.
• Attention to Detail: Meticulous attention to detail, ensuring accuracy and quality in troubleshooting and issue resolution.
• Time Management: Strong organizational and time management skills, with the ability to prioritize tasks and manage deadlines effectively.
• Experience in setting up workflow automation. Any of the following - Zapier / / / pipedream / activepieces / N8N

Work Location

• Home-based
• Should have strong internet connection (minimum of 20 mbps)
• Should have own Laptop/PC (minimum of i5 8GB RAM)

Note:
As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.