Technology Support I

3 hours ago

Manila, National Capital Region, Philippines JPMorganChase Full time ₱20,000 - ₱40,000 per year
Description

Join a team where your technical expertise and client focus drive real impact for global businesses. 

Job Summary:

As a Technology Support I - High Growth Tech (Team Leader) in the API Support team, you provide critical technical support to our clients and partners. You ensure seamless transaction processing, resolve technical issues, and advocate for client needs. You help us deliver outstanding service and maintain high standards of client satisfaction. Together, we create solutions that drive business success and foster lasting relationships.

Job Responsibilities

  • Manage and resolve client and partner inquiries via phone, email, and internal case transfers  
  • Advocate for client needs when collaborating with business partners  
  • Escalate and address critical or urgent requests swiftly and efficiently  
  • Troubleshoot and investigate connectivity issues, processing failures, and transactional inquiries  
  • Communicate with clients and partners to resolve processing errors or support platform changes  
  • Monitor queues to identify issues and proactively notify clients of outages or disruptions  
  • Collaborate with leadership, team members, and business partners to resolve issues and achieve goals  
  • Support the development and maintenance of policies, procedures, and training materials  
  • Ensure client satisfaction and confidence in JPMorgan Chase products and services  
  • Maintain operational risk controls and adhere to established procedures  
  • Foster strong working relationships with business and technology partners  

Required Qualifications, Capabilities, and Skills

  • Minimum 3 years of customer service or call center experience, including 2 years in technical support  
  • Strong attention to detail and pattern recognition skills  
  • Highly motivated, self-managing, and demonstrates sound judgment  
  • Effective analytical and problem-solving abilities  
  • Excellent oral and written communication skills  
  • Ability to manage multiple work streams simultaneously  
  • Strong time management and organizational skills  
  • Skilled at translating complex technical information into simple terms  
  • Willingness to work outside normal hours, including weekends and holidays  
  • Ability to work remotely  
  • Proven ability to manage operational risk through adherence to procedures and controls  

Preferred Qualifications, Capabilities, and Skills

  • Experience supporting API-based financial services  
  • Familiarity with incident management and escalation processes  
  • Knowledge of transaction processing systems  
  • Experience in a high-growth or fast-paced technology environment  
  • Demonstrated ability to train or mentor team members  
  • Proficiency with monitoring and case management tools  
  • Track record of building strong relationships across business and technology teams 

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