Technical Support Advisor

2 weeks ago

Manila, National Capital Region, Philippines Outsourced Full time ₱300,000 - ₱600,000 per year

Job Description
About Us:
Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals

Responsibilities

  • Provide technical support for existing and new accounts, troubleshooting technical issues through phone and remote computer log-ins.
  • Install, configure, and provide support for dental imaging devices (i.e. Drivers for Intraoral cameras, x-ray sensors, imaging software, and more).
  • Explain solutions step by step, patiently, and provide valuable support for computer users from different work environments.
  • Log and keep records of customer calls (Salesforce / Zendesk).
  • Analyze call logs so common trends can be spotted to help fix underlying problems.

Skills & Qualifications

  • Strong interpersonal skills
  • Multi-tasking
  • Strong analytical and problem-solving skills
  • Strong computer knowledge in networks and software (technical knowledge)
  • Ability to maintain composure under pressure.
  • Client relationships

Work Location

  • Hybrid Set-up (18th Floor, Citibank Square, Eastwood City Cyberpark, Quezon City 1110, Metro Manila, Philippines)
  • Should have strong internet connection (minimum of 20 mbps)
  • Should have own Laptop/PC (minimum of i5 8GB RAM)

Note:
As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

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