Helpdesk Specialist
3 days ago
Position Accountability Statement: The Helpdesk Specialist is accountable for the accurate implementation of member's healthcare benefit policies at the assigned helpdesk oce focusing on utilization management, the delivery of superior customer service at all times, and supporting steerage and primary care network (PCN) initiatives to enhance healthcare eciency and member experience.
Broad Responsibility Highlights: The following broad responsibility statements are representative of the basic expectations about the role or function. Depending on business needs and exigencies, these responsibility statements may be modified. Critical to any leadership function is the need to demonstrate flexibility and agility in adapting to the changing requirements of the business.
Review and process Letter of Authorization (LOA) in line with established procedures, ensuring accuracy and completeness. Provide clear explanations of coverage and non-coverage details. Verify transaction data, ensuring compliance with internal policies. Address customer and partner providers' inquiries promptly, oering accurate information.
Address escalations and resolve concerns related to outpatient or inpatient services and collaborate with internal teams if necessary to resolve issues and maintain high customer satisfaction.
Oers and steer members to any of Maxicare Primary Care Networks Maxicare services. Provide any recommended packages while promoting Maxicare's exclusive benefits, helping members understand the available services
Participate in business continuity planning (BCP) events and assist with various campaigns or tasks during manpower shortages or when service levels are low, ensuring smooth operations and responsiveness to immediate demands.
Professional Qualification:
● A Bachelor's degree in a Healthcare or Medical-related field is preferred. Alternatively, candidates with at least 3 years of college education and experience in the medical field, or equivalent work experience in Healthcare, Customer Service industry or Business Process Outsourcing (BPO) with strong client-facing and 2 years experience, may be considered.
● Excellent verbal and written communication skills.
● Proficient in data entry and transaction processing with attention to detail.
● Proficient in using Google Applications (Gmail, GSheets, GForm, GDocs & etc.).
Hospital Assigned Location (Vacant):
Makati Medical Center
St. Lukes Medical Center
Cardinal Santos Medical Center
Cebu based Hospital
The Medical City Ortigas
Working Set Up: ONSITE (Hospital based)
-
Helpdesk Lead Coordinator
7 days ago
Quezon City, National Capital Region, Philippines JIMAC INC. Full time ₱104,000 - ₱130,878 per yearThe Helpdesk Lead Coordinator is responsible in providing end-user the support and information related to company's process, products and services. Handles ticket management and conducts monitoring of status and updates. Directly coordinate with other Product Support Specialist, Developer, Third-party Helpdesk, and internal and external Field System Engineer...
-
Premier Helpdesk Analyst
1 week ago
Makati City, National Capital Region, Philippines Travelport Full time ₱1,200,000 - ₱2,400,000 per yearJob DescriptionTravel obsessed? Big tech fan? Hey, you're in good company. If you want to be part of the industry that makes the world go round, then look no further.Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school...
-
Premier Helpdesk Analyst
7 days ago
Quezon City, National Capital Region, Philippines Travelport Full timeJob DescriptionTravel obsessed? Big tech fan? Hey, you're in good company. If you want to be part of the industry that makes the world go round, then look no further.Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school...
-
IT Support Specialist
1 week ago
Makati City, National Capital Region, Philippines PharmaLex Full time ₱1,500,000 - ₱3,000,000 per yearArbour Group (a Cencora PharmaLex company) one of the leading global providers of digital compliance products and services for the life sciences industry, is looking for a full-time IT Support Specialist who will join their technology team. The IT Support Specialist role is ideal for a self-motivated IT professional with a strong customer support...
-
IT Support Specialist
1 week ago
Makati City, National Capital Region, Philippines PharmaLex Full time ₱30,000 - ₱60,000 per yearArbour Group (a Cencora PharmaLex company) one of the leading global providers of digital compliance products and services for the life sciences industry, is looking for a full-time IT Support Specialist who will join their technology team. The IT Support Specialist role is ideal for a self-motivated IT professional with a strong customer support mindset...
-
IT Support Specialist
1 week ago
Makati City, National Capital Region, Philippines PharmaLex Full time ₱900,000 - ₱1,200,000 per yearArbour Group (a Cencora PharmaLex company) one of the leading global providers of digital compliance products and services for the life sciences industry, is looking for a full-time IT Support Specialist who will join their technology team. The IT Support Specialist role is ideal for a self-motivated IT professional with a strong customer support mindset...
-
IT Specialist
2 weeks ago
Quezon City, National Capital Region, Philippines Global AC Cosmetics Trading Corp. Full time ₱300,000 - ₱600,000 per yearWe are currently seeking a skilled IT Specialist to join our team and support our growing operations in the cosmetics industry. This role is responsible for managing and maintaining the company's technology infrastructure to ensure seamless business functions. The ideal candidate will troubleshoot technical issues, support both hardware and software systems,...
-
Level 1 IT Helpdesk Support
1 week ago
Quezon City, National Capital Region, Philippines Outsourced Quality Assured Services Inc. (ISO Certified) Full time ₱30,000 - ₱45,000 per yearCompany Description is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work...
-
Technical Support Specialist
1 day ago
Makati City, National Capital Region, Philippines AUMTREND PH INC Full time ₱144,000 - ₱600,000 per yearKey Responsibilities:Provide technical product support to clients, ensuring timely and accurate resolution of issues.Troubleshoot issues related to telco or helpdesk environments.Utilize ticketing tools such as Salesforce or Certinia to log, track, and manage customer cases.Collaborate with cross-functional teams to improve product knowledge and client...
-
Quality Assurance Support Associate
1 week ago
Makati City, National Capital Region, Philippines Marie France Bodyline International, Inc. Full time ₱150,000 - ₱250,000 per yearLocation: Makati CityWork Setup: OnsiteWe are looking for an Entry-Level Quality Assurance (QA) Support Associate to join our team. This role is ideal for recent graduates or candidates with up to 1 year of experience who are eager to start a career in software quality assurance. You will work closely with QA Specialists, Developers, and Business Analysts to...