Senior Infrastructure Reliability Engineer

The Opportunity

We are seeking a highly skilled and collaborative Senior Infrastructure Reliability Engineer to join our team in Manila. This is a permanent, hands-on technical role focused on ensuring the reliability, performance, and scalability of middleware systems and cloud-based infrastructure. The ideal candidate will have strong experience in WebSphere, Azure, automation scripting, and certificate management, along with excellent troubleshooting skills and a team-oriented mindset. The role includes participation in a rotational weekend on-call support schedule.

Position Responsibilities:
Middleware Administration & Support

• Install, configure, maintain, and troubleshoot WebSphere Application Server and WebSphere Portal.
• Deploy and support applications and portlets in WebSphere environments.
• Integrate LDAP with TDS and TDI, including version upgrades.
• Perform patching, hardening, SSL setup, and certificate renewals in line with security standards.
• Provide escalation support for middleware-related issues.

Cloud & Azure Operations

• Manage and optimize Azure services: App Services, Logic Apps, Azure Functions, and API Management.
• Support integration of middleware with cloud-native applications.
• Contribute to cloud migration and optimization initiatives.

Portal Management

• Configure and maintain WebSphere Portal clusters, virtual portals, and backend database integrations.
• Manage portal themes, skins, portlets, and content syndication.
• Execute ConfigEngine tasks and support high availability configurations.

Automation & Scripting

• Develop and maintain Shell and Batch scripts for infrastructure automation.
• Use Ansible to automate deployment and configuration tasks.

Performance Monitoring & Troubleshooting

• Monitor system performance and proactively resolve issues.
• Implement logging, alerting, and diagnostic tools to ensure system health and uptime.
• Apply strong troubleshooting skills to quickly identify and resolve infrastructure and middleware issues.

Project Participation & Team Collaboration

• Collaborate with cross-functional teams on middleware and infrastructure projects.
• Contribute to documentation, testing, and deployment activities.
• Support project timelines and deliverables.
• Be a proactive team player, contributing to a positive and productive team environment.

Required Qualifications:

• Bachelor's or master's degree in computer science, Information Technology, or a related field.
• 7+ years of experience in middleware and cloud infrastructure roles.
• Strong hands-on experience with WebSphere, WebLogic, and Oracle Forms/Reports.
• Proficient in Microsoft Azure (PaaS/IaaS).
• Familiar with DevOps practices, CI/CD pipelines, and automation tools.
• Strong analytical and troubleshooting skills.
• Willingness to participate in rotational weekend on-call support.

Preferred Qualifications:

• Experience with IBM Sterling, SDS, BPM, WODM, and IIS.
• Exposure to Docker, Kubernetes, and container technologies.
• Experience working in Agile/Scrum environments.

When you join our team:

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement