Senior Infrastructure Reliability Engineer

We are seeking a highly skilled and collaborative Senior Infrastructure Reliability Engineer to join our team in Manila. This is a permanent, hands-on technical role focused on ensuring the reliability, performance, and scalability of middleware systems and cloud-based infrastructure. The ideal candidate will have strong experience in WebSphere, Azure, automation scripting, and certificate management, along with excellent troubleshooting skills and a team-oriented mindset. The role includes participation in a rotational weekend on-call support schedule.

Position Responsibilities:

• Middleware Administration & Support
  • Install, configure, maintain, and troubleshoot WebSphere Application Server and WebSphere Portal.
  • Deploy and support applications and portlets in WebSphere environments.
  • Integrate LDAP with TDS and TDI, including version upgrades.
  • Perform patching, hardening, SSL setup, and certificate renewals in line with security standards.
  • Provide escalation support for middleware-related issues.
• Cloud & Azure Operations
  • Manage and optimize Azure services: App Services, Logic Apps, Azure Functions, and API Management.
  • Support integration of middleware with cloud-native applications.
  • Contribute to cloud migration and optimization initiatives.
• Portal Management
  • Configure and maintain WebSphere Portal clusters, virtual portals, and backend database integrations.
  • Manage portal themes, skins, portlets, and content syndication.
  • Execute ConfigEngine tasks and support high availability configurations.
• Automation & Scripting
  • Develop and maintain Shell and Batch scripts for infrastructure automation.
  • Use Ansible to automate deployment and configuration tasks.
• Performance Monitoring & Troubleshooting
  • Monitor system performance and proactively resolve issues.
  • Implement logging, alerting, and diagnostic tools to ensure system health and uptime.
  • Apply strong troubleshooting skills to quickly identify and resolve infrastructure and middleware issues.
  • Collaborate with cross-functional teams on middleware and infrastructure projects.
  • Contribute to documentation, testing, and deployment activities.
  • Support project timelines and deliverables.
  • Be a proactive team player, contributing to a positive and productive team environment.

Required Qualifications:

• Bachelor's or master's degree in computer science, Information Technology, or a related field.
• 7+ years of experience in middleware and cloud infrastructure roles.
• Strong hands-on experience with WebSphere, WebLogic, and Oracle Forms/Reports.
• Familiar with DevOps practices, CI/CD pipelines, and automation tools.
• Strong analytical and troubleshooting skills.
• Willingness to participate in rotational weekend on-call support.

Preferred Qualifications:

• Experience with IBM Sterling, SDS, BPM, WODM, and IIS.
• Exposure to Docker, Kubernetes, and container technologies.
• Experience working in Agile/Scrum environments.

Working Arrangement

Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider. To learn more about us, visit

Manulife is an Equal Opportunity Employer

We embrace diversity and strive to attract, develop and retain a workforce that is as diverse as the customers we serve, and to foster an inclusive work environment that respects all individuals. We are committed to fair recruitment, retention, advancement and compensation, without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other protected status.

If you require a reasonable accommodation during the application process, a Human Resources representative will assist you. To request accommodation, contact recruitment at

Working Arrangement

Hybrid