Customer Care Representative

3 days ago

Ortigas Metro Manila, Philippines Satellite Office Full time ₱250,000 - ₱500,000 per year

CUSTOMER CARE REPRESENTATIVE

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT IS A/AN CUSTOMER CARE REPRESENTATIVE?

The Customer Care Representative is responsible for:

  • Providing exceptional customer service for all inbound calls, emails, order management and general enquiries across both store and ecommerce channels

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

A. Customer Service Operations

Tier 1

  • Respond promptly and professionally to customer enquiries across all channels, including phone, email, live chat, SMS, and social media.
  • Deliver accurate information regarding products, stock availability, order status, returns, and promotions.
  • Ensure a first-contact resolution mindset and take ownership of resolving customer queries efficiently.
  • Navigate and operate multiple systems effectively, including ERP, OMS software, Fluent, phone systems, email platforms, and external applications such as courier tracking..
  • Handle complaints with empathy, patience, and a solution-focused approach.
  • Apply problem-solving skills to resolve customer issues, escalating cases appropriately and in accordance with the defined escalation process
  • Liaise with internal departments and external stakeholders to fulfil customer needs and ensure a seamless service experience.
  • Provide feedback and insights from customers to support continuous improvement in service and product offerings.
  • Comply with company Privacy Policy handling personal data.

Tier 2

  • Process product replacements promptly and in accordance with company policy.
  • Monitor and respond to customer messages and comments on social channels, ensuring timely, brand- aligned communication.
  • Monitor and respond to product reviews across relevant platforms, providing assistance or clarification to customers when appropriate.

B. Administration

  • Process customer refunds accurately and in line with company policies and Australian Consumer Law (ACL).
  • Respond to incoming emails and forward or escalate enquiries to the appropriate team or department when necessary.
  • Support the development and ongoing maintenance of up-to-date customer service processes and documentation.
  • Maintain accurate customer records and detailed notes in internal systems following each interaction.

WHAT ARE WE LOOKING FOR?

Prerequisite Skills:

  • Well-developed interpersonal skills and ability to build relationships with stakeholders at all levels.
  • Strong communication skills via email, phone and in person.
  • High standards and attention to detail
  • Demonstrated time management and organisation skills.
  • Strong relationship and rapport building skills.

Education/Qualifications/Memberships:

  • Cert 1V in Call Centre / Customer Service preferred.

Preferred Experience:

  • Previous retail or similar industry work experience.
  • Customer service or call centre experience.
  • Footwear or fashion experience.

  • Primary Care Support Associate

    3 days ago

    Bonifacio Global, Metro Manila, Philippines Maxicare Health Care Full time ₱250,000 - ₱500,000 per year

    Customer Care RepresentativeWe are looking for a Customer Care Representative (CCR) to join our Primary Care team. The CCR will serve as the first point of contact for patients, ensuring excellent service, assisting doctors, and supporting smooth clinic operations.Key ResponsibilitiesWelcome and assist patients at the front deskVerify patient details and HMO...

  • Customer Care Representative

    3 days ago

    Ortigas, Philippines Comrise Full time ₱288,000 - ₱360,000 per year

    Job Overview:Begin your career in the healthcare industry We're looking for motivated and customer-focused individuals to join our team as Healthcare Customer Service Representatives. This is a great opportunity for fresh graduates who are eager to learn and grow in a supportive, fast-paced environment.Key Responsibilities:Handle inbound calls from patients,...

  • Customer Service Representative

    4 days ago

    Manila, National Capital Region, Philippines Skilled Wound Care Full time ₱144,000 - ₱600,000 per year

    The College of Long Term Care (CLTC) is an accredited educational institution dedicated to advancing the professional development of Licensed Vocational Nurses (LVNs), Licensed Practical Nurses (LPNs), and Registered Nurses (RNs). We provide high-quality certification and continuing education programs, including our distinguished Skin, Wound, and Ostomy...

  • Customer Service Representative

    4 days ago

    Manila, National Capital Region, Philippines Skilled Wound Care Full time $6 - $8

    The College of Long Term Care (CLTC) is an accredited educational institution dedicated to advancing the professional development of Licensed Vocational Nurses (LVNs), Licensed Practical Nurses (LPNs), and Registered Nurses (RNs). We provide high-quality certification and continuing education programs, including our distinguished Skin, Wound, and Ostomy...

  • Customer Care Representative

    3 days ago

    Manila, National Capital Region, Philippines EROAD Full time ₱40,000 - ₱80,000 per year

    A career with EROAD offers the unique opportunity to work in a fast-growing organisation that is at the forefront of in-vehicle technology, enhancing road safety, productivity, and reducing environmental impact. EROAD's mission is to deliver intelligence you can trust, for a better world tomorrow.What We're Looking For:Are you a customer-focused individual...

  • Customer Care Representative

    3 days ago

    Manila, National Capital Region, Philippines EROAD Full time ₱1,500,000 - ₱3,000,000 per year

    A career with EROAD offers the unique opportunity to work in a fast-growing organisation that is at the forefront of in-vehicle technology, enhancing road safety, productivity, and reducing environmental impact. EROAD's mission is to deliver intelligence you can trust, for a better world tomorrow.What We're Looking ForAre you a customer-focused individual...

  • Customer Care Representative

    3 days ago

    Manila, National Capital Region, Philippines Likha Careers Full time ₱99,500 - ₱183,000 per year

    Position Type: Junior - Individual ContributorEmployment Type: Full-TimeWork Setup: On-site (Nightshift)Location: Sta. Mesa or Cubao, Quezon City / Marikina CityIndustry: BPOAbout the Job:Are you passionate about delivering exceptional customer service and resolving customer concerns? Join our clients team as a Customer Care Representative where youll assist...

  • Customer Care Representative

    3 days ago

    Manila, National Capital Region, Philippines Satori Full time

    Job Summary:Role includes contact centre work primarily inbound) as well as completing Client's Sales Forcecase-work, in line with policies and procedures.This role is 40 working hours on a rostered basis Monday – Sunday assisting and coordinatingwith customers with their hardware and software requests, process orders, moves, adds andchanges from origin to...

  • Customer Care Representative

    4 days ago

    Manila, National Capital Region, Philippines Outsourced Full time ₱250,000 - ₱500,000 per year

    Job DescriptionAbout Us:Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation...

  • Customer Care Coordinator

    5 days ago

    Bonifacio Global, Metro Manila, Philippines Eastvantage Business Solutions Inc. Full time ₱25,000 - ₱40,000 per year

    Join our team as a Customer Service Representative and play a key role in delivering compassionate, high-quality care to women navigating menopause. You'll be the first point of contact through live chat and other digital channels, handling patient inquiries with empathy, professionalism, and precision.From assisting with appointment scheduling to guiding...