CSR (Healthcare Account) - URGENT

2 weeks ago

Pasig, National Capital Region, Philippines Manpower Outsourcing Services, Inc. Full time ₱306,000 - ₱324,000 per year

We're Hiring | Customer Care Representative | Boston Scientific Philippines

Location: Ortigas Center, Pasig City

Schedule: Monday to Friday, 10:00 AM – 7:00 PM

Employment Type: 1-Year Project-Based Contract (with possible extension)

Salary: PHP 25,000–27,000 Basic Salary

Start Date: ASAP


About the Role

Join one of the world's leading medical device companies. Boston Scientific Philippines is looking for a detail-oriented and customer-focused Customer Care Representative to support our growing operations.


Key Responsibilities:
  • Process customer orders via fax, email, or telephone—including bundling, consignment, returns, and special deliveries.
  • Monitor the entire delivery process, including coordination with Distribution Centers and carriers.
  • Handle backorders and ensure timely communication of product availability.
  • Respond to inquiries from sales representatives, pharmacists, nurses, and doctors.
  • Manage and resolve service complaints professionally.
  • Issue and control invoices and maintain order-related records.
  • Ensure compliance with the Quality System and promote a quality-driven work environment.

Qualifications:
  • Education: Must be a college graduate.
  • Experience: 1–2 years in a similar customer service/order processing role (preferably in healthcare or pharmaceutical industry).
  • Basic analytical and organizational skills.
  • Strong communication and coordination abilities.
  • Ability to follow defined procedures and maintain accuracy in routine tasks.
  • Must be willing to work onsite in Ortigas Center, Pasig City.

Perks & Benefits:
  • HMO and Life Insurance coverage starting on Day 1
  • Continuous training and development
  • Work with a supportive and collaborative team
  • Opportunity for contract extension based on performance

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