Senior Manager

7 days ago

Fort Bonifacio, National Capital Region, Philippines Everise Full time
Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today

Job Description:
 

Pricing Strategy & Governance

  • Develop and implement pricing strategies aligned with business goals (profitability, competitiveness, client acquisition).

  • Maintain a pricing framework—including cost-plus, value-based, and market-based models—for various service lines (voice, chat, back-office, tech support, etc.).

  • Standardize pricing governance across geographies, verticals, and deal types to ensure consistency and control.

Deal Pricing & Bid Support

  • Lead the pricing process for new RFPs, renewals, and change requests in partnership with Sales, Finance, and Delivery.

  • Model financial outcomes (P&L, IRR, payback period) to assess commercial viability.

  • Recommend optimal commercial structures (FTE, connect minutes, transaction-based, outcome-based, or hybrid models).

Cost Modeling & Benchmarking

  • Develop and maintain cost models (labor, tech, infrastructure, overhead) across regions and service lines.

  • Benchmark pricing and costs against market data to ensure competitiveness.

  • Monitor variance between estimated and actual delivery costs.

Profitability Management

  • Analyze deal-level and portfolio-level profitability and identify margin improvement levers.

  • Collaborate with delivery and finance teams to drive margin expansion initiatives.

  • Track price realization versus contracted rates.

Commercial Analytics & Insights

  • Build pricing dashboards and tools to monitor trends, elasticity, and competitive dynamics.

  • Provide insights on pricing performance and client behavior (discounts, renewals, renegotiations).

  • Enable data-driven decision making for leadership.

Cross-Functional Collaboration

  • Partner with Sales, FP&A, and Operations to align pricing with delivery capabilities and financial targets.

  • Support Finance during budgeting and forecasting with pricing and revenue insights.

  • Train sales teams on pricing rationale and negotiation guardrails.

Continuous Improvement & Automation

  • Implement automation tools (e.g., CPQ, pricing databases, margin simulators).

  • Simplify and streamline pricing processes for faster response times.

  • Continuously refine methodologies based on deal performance and feedback.

Attributes & Attitude

  • Analytical

  • Result oriented

  • Energetic & enthusiastic

  • Ability to work under high pressure

  • Excellent interpersonal & communication skills

  • Integrity & drive

Knowledge

  • 5+ years of WFM / FP&A experience, preferably in a Contact Center, BPO, or service-oriented business.

  • Strong proficiency in financial modeling, forecasting, and scenario analysis.

  • Expertise in Excel, financial planning tools (Anaplan, Adaptive Insights, or similar), and BI/reporting tools.

  • Experience working with Workforce Management teams and understanding of labor planning.

If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

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