Service Operations Manager
6 days ago
APPLICANTS MUST BE WILLING TO WORK ONSITE IN BGC (DAYSHIFT SCHEDULE)
About the Role:
We're looking for a Manager, Service Operations to lead our Service Centre team in delivering exceptional customer experiences. In this role, you'll oversee day-to-day operations, manage escalations, and drive continuous improvement to meet service level agreements and exceed client expectations. You'll champion process efficiency, automation, and innovation while fostering a high-performing, customer-focused culture. If you're a strategic thinker with strong leadership and operational expertise, this is your opportunity to make a real impact.
QUALIFICATIONS:
- Minimum 5 years in Telco, ICT, or Managed Services at a senior operational level.
- Proven track record in managing service operations, including escalation and incident management.
- Experience leading remote or virtual teams in a 24/7 environment.
- Strong understanding of ITIL practices and service management frameworks.
- Familiarity with Service Desk, Asset Management, and Billing technologies.
Job Type: Full-time
Pay: Php80, Php100,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Ability to commute/relocate:
- Fort Bonifacio: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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