Service Writer

15 hours ago

Work from Home, Philippines Datatel Full time ₱696,000 - ₱720,000 per year

About the Role

We are seeking a detail-oriented and proactive Service Writer to join our team. This role is ideal for someone who thrives in a fast-paced environment, enjoys client interaction, and is passionate about maintaining high standards of service and documentation. Hours are 8a-5pm MTN, M-F.

Primary Responsibilities

SmileBack Reviews

  • Follow up with clients who leave positive reviews
  • Express appreciation for their feedback
  • Encourage them to leave a Google review

Employee Car Insurance

  • Maintain and update employee car insurance records

Triage Board

  • Monitor and manage incoming service issues
  • Ensure timely and accurate triage of requests

Webphone Support

  • Handle support calls professionally via webphone

Service Ticket Closure

  • Ensure service tickets are properly closed and documented

Collections Support

  • Assist with resolving outstanding balances

Internet Service Requests

  • Perform availability checks
  • Process service requests efficiently

SOP Documentation

  • Write and maintain Standard Operating Procedures

Requirements:

* 5+ years of experience in a customer or client service role involving ticket management

* 3+ years of experience working in a graveyard shift (MST hours preferred)

* Confident and a professional communicator, comfortable speaking with a wide range of clients over the phone including handling difficult or upset callers with patience and empathy

* Has handled creating and maintaining SOPs

* Committed to long-term employment and professional growth within the company

* Excellent communication, organizational, and time management skills

* Self-motivated and dependable, able to work efficiently in a fully remote environment

* Previous experience in customer support or service coordination strongly preferred

* Proficiency with Microsoft Office applications (Word, Excel, Outlook, Teams)

* Familiarity with ticketing and documentation systems (e.g., CRM or helpdesk tools) is a plus

* Able to provide professional references from supervisors and an active NBI clearance upon request

Job Type: Full-time

Pay: Php58, Php60,000.00 per month

Application Question(s):

  • How many years of experience do you have in a customer or client service role involving ticket management?
  • Do you have at least 3 years of experience working a graveyard or MST shift?
  • Have you created and maintained Standard Operating Procedures (SOPs) in your previous roles?
  • Are you comfortable handling client calls, including resolving issues with upset or difficult customers?
  • Can you provide professional references and a valid NBI clearance when requested?

Work Location: Remote

  • Technical Writer

    1 week ago

    Work from Home, Philippines VAME LTD Full time ₱300,000 per year

    We're Hiring: Technical Writer- AI Technologies (Subject Matter Expert Level)The RoleWe are seeking an experienced Technical Writer with deep knowledge of AI/ML technologies to create clear, accurate, and engaging technical documentation for our AI initiatives.This role requires working closely with engineers, product managers, and AI SMEs to translate...

  • Content Writer

    17 hours ago

    Work from Home, Philippines BESTREND VENTURES CORPORATION Full time ₱480,000 - ₱960,000 per year

    We are seeking a highly skilled Content Writer & SEO Specialist (Contractor) to support our digital marketing efforts within the employer services sector. This remote role is ideal for a creative and analytical writer who thrives in a fast-paced environment and has a passion for SEO, digital content, and B2B HR solutions. You will work with stakeholders to...

  • Assistant Demand Writer

    3 days ago

    Work from Home, Philippines Corebridge Solutions Full time ₱25,000 - ₱50,000 per year

    Setup: Fully Remote (Candidates must be based in the Philippines) Work Hours: Full-Time, Monday to Friday, 11:00 PM to 8:00 AM (Philippine Time) About CoreBridge Solutions CoreBridge Solutions is at the forefront of the U.S. business services industry, specializing in legal support while also providing services in financial, medical, and marketing sectors....

  • Australian Tender Writer

    1 week ago

    Work from Home, Philippines Avsar Group Full time ₱600,000 - ₱720,000 per year

    About Avsar GroupAvsar Group is an Australian-owned organisation providing professional services in healthcare, medical staffing, cleaning, and business solutions. We deliver high-quality, compliant, and ethical services to government and non-government organisations across Australia.We are seeking a Remote Grant and Tender Writer to support our growth by...

  • SME Technical Writer

    4 days ago

    Work from Home, Philippines AspiraGlobal Full time ₱810,000 - ₱1,080,000 per year

    Important: To proceed to the next stage of the application process, all candidates must complete the form below. Applications without a completed form will not be considered.We appreciate your cooperation — this step ensures a smooth and fair review of your application.Overview:We are seeking an experienced Technical Writer with deep knowledge of AI/ML...

  • SEO Content Writer

    2 weeks ago

    Work from Home, Philippines Lux Marketing Full time ₱600,000 - ₱840,000 per year

    SEO Copywriter & Content Publisher – Full-Time (Remote, Philippines Only)Job Type: Full-Time (Remote)Applications without submitted samples will not be reviewed.Compensation:₱11,500/week (approx. $200 USD) during 1-month probation₱13,000–₱15,500/week (approx. $230–$270 USD) after successful probation (based on performance)About UsAt Lux...

  • Home Based Process Writer

    3 days ago

    Work from Home, Philippines Delegate CX Full time ₱360,000 - ₱420,000 per year

    It's fun to work in a company where people truly BELIEVE in what they're doingWe're committed to bringing passion and customer focus to the business.Number of Openings: 1The DCX Process Writer involves creating, developing, and maintaining clear and comprehensive documentation of various processes within the organization. The ideal candidate will possess a...

  • Customer Service Representative

    6 days ago

    Work from Home, Philippines Shore360, Inc Full time ₱400,000 - ₱600,000 per year

    About the roleAs a Customer Support Representative, you are the go-to problem-solver, momentum driver, and experience creator for our users. You are customer-obsessed and have a strong sense of customer empathy. You don't shy away from complex problems and creative solutions. We are a small and scrappy, but ambitious, process and data-driven team.Roles and...

  • Content Writer

    1 week ago

    Work from Home, Philippines Savii Full time ₱300,000 - ₱600,000 per year

    Be Part of SAVii: Empowering Change & Transforming LivesAbout SAViiAt SAVii, we're on a mission to revolutionize the employee wellness landscape. Since our founding in 2017 as SAVii PH, we've been changing the way employee benefits work by providing 360° salary-linked wellness services in emerging markets like the Philippines and India. Our platform...

  • Graphic Designer

    6 days ago

    Work from Home, Philippines Smarter Good, Inc. Full time ₱36,000 - ₱41,000 per year

    Job DescriptionAs a member of the Communications (Comms) Team, the Graphic Designer shapes Smarter Good's and its clients' brands, tells stories about our products and outcomes, and connects with different cultures across different mediums. The role collaborates with teams composed of writers, editors, and account managers and is responsible for managing...