Customer Excellence

4 hours ago

Manila, National Capital Region, Philippines Doctor Clean Pte Ltd Full time ₱15,000 - ₱20,000 per year

About the Role

Doctor Clean Pte Ltd is looking for a dedicated and customer-focused individual to join us as a Customer Excellence & Admin team member. This fully remote role involves communicating with customers, introducing our cleaning services, coordinating with our cleaning team, and providing administrative support.

You will play a key role in ensuring smooth customer experiences and promoting our services confidently.


Working Hours
  • Monday to Saturday
  • 8:00 AM to 5:00 PM
  • Must be able to work overtime when necessary

Key Responsibilities
  • Communicate with customers via WhatsApp, social media, email, and our website.
  • Introduce and promote our cleaning services professionally.
  • Handle enquiries, quotations, booking arrangements, and follow-ups.
  • Coordinate job schedules and updates between customers, the cleaning team, and management.
  • Maintain a high level of customer satisfaction through timely and clear communication.
  • Perform administrative duties such as data entry, documentation, and other tasks assigned by management.
  • Upsell and highlight relevant cleaning services confidently.

Requirements
  • Strong written and verbal communication skills.
  • Confident in promoting and explaining services to customers.
  • Responsible, organised, and able to multi-task in a remote environment.
  • Good problem-solving skills with a positive attitude.
  • Ability to work independently with minimal supervision.
  • Previous experience in customer service or admin is an advantage.
  • Comfortable using basic online tools (WhatsApp Web, email, Google Workspace, simple CRM).
  • Willing to commit to OT when required.

What We Offer
  • Fully remote working arrangement.
  • Training on services and internal systems.
  • Supportive team environment with growth potential.
  • Opportunity to be part of a stable and expanding Singapore cleaning company.

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