Customer Care

4 days ago


Manila, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time ₱150,000 - ₱250,000 per year
Key Responsibilities:
  • Handle high-volume inbound calls from customers with professionalism and empathy.
  • Provide accurate information, troubleshoot issues, and resolve customer queries in a timely manner.
  • Escalate unresolved or complex issues to appropriate internal teams.
  • Meet or exceed performance metrics including call quality, response time, and customer satisfaction.
  • Maintain a positive and collaborative attitude with peers and management.
Requirements:
  • Minimum 1 year of experience in customer support or call center handling frontline voice calls.
  • Excellent communication skills in English.
  • Willingness to work night shifts and be physically present onsite at the company location.
  • Strong problem-solving skills and attention to detail.
  • Familiarity with CRM tools and call center systems is an advantage.
  • Ability to remain calm and effective under pressure or in difficult situations.


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