URGENT | Accounts Receivable

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Process Developer, Accounts Payable/Receivable (Generalist)

In this role, the FLM is responsible for liaising between the Operations Leader/Manager and the team of associates, to ensure that client services are delivered promptly and accurately in accordance with the Service Level Agreement.  

This role involves investigating and analyzing deductions, collaborating with cross-functional teams and implementing corrective actions to prevent future discrepancies, maintaining a high level of accuracy, providing mentorship and development to associates, facilitating team meetings/presentations to stakeholders.

Responsibilities

•    Execute assigned A/R targets in line with AOP

•    Conduct detailed, effective 1:1 with team leaders

•    Identify and resolve unexpected gaps impacting accounts receivable

•    Develop and maintain a productive, collaborative, working relationship with business counterparts

•    Identify opportunities continuously for process improvements in the accounts receivable and deductions management processes

•    Provide recommendations to streamline procedures and enhance efficiency

•    Participate in governance meetings at country/region level

•    Deliver client expectations in terms of A/R SLA's consistently

•    Lead weekly/periodic operations meeting with client

Qualifications we seek in you

Minimum Qualifications / Skills

•    Bachelor's degree in Accounting, Finance or related field

•    Previous experience in accounts receivable, deductions management, or a related financial role

•    Familiarity with accounting software, ERP (High Radius) systems, SAP and Microsoft Office suite; Forge familiarity is an advantage

Preferred Qualifications/ Skills

•    Expert knowledge of end to end, business to business, accounts receivable processes including but not limited to Deductions Management, Cash Application, Billing, Reporting and Reconciliation 

•    Specialist in driving root cause analysis and problem resolution

•    Risk mitigation and escalations management

•    Management/leadership experience required

•    Ability to negotiate effectively with customers to recover funds and resolve deduction disputes

•    Excellent verbal and written communication skills to interact effectively with internal teams and external customers

•    Ability to do multitasking work and good interpersonal skills

•    Demonstrate a high level of self-motivation, energy and flexibility

•    Ability to adapt to changing business needs and implement effective solutions

•    Understanding of the industry and customer-specific requirements related to deductions

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  

• Make an impact – Drive change for global enterprises and solve business challenges that matter 

• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities  

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, s*x, ag*, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.