
Japanese Bilingual Advisor
1 week ago
Qualifications:
- Must be proficient in Japanese language — can read, write/type and speak
- At least high school graduate (old curriculum)
- Open to Filipino and foreign candidates (with at least tourist visa)
- At least N3 level proficiency, with or without certification
- Must be conversant in English
- Amenable to work onsite in Eastwood City, Libis, Quezon City
- Has complete documents
Key Responsibilities:
· Responds promptly to customer inquiries via various channels (phone, email, chat, and/or social media).
· Resolves customer issues and provides technical assistance.
· Documents customer interactions and maintains accurate records.
· Escalates complex issues to appropriate teams or external organizations.
· Identify and resolve complex customer issues by analyzing account performance data and troubleshoot technical issues related to Ad campaign management, budgeting, and optimization.
· Assist high-end clients addressing concerns related account setup, billing, campaign creation, and optimization.
· Upsells additional features and services to enhance customer value.
· Participates in projects to streamline procedures and improve efficiency.
· Provides feedback and suggestions for process optimization.
· Processes applications and makes compliance decisions in accordance with program guidelines.
· Develop a deep understanding of Advertising products and services.
· Stay up-to-date with the latest features and updates of Client and Advertising related topics
· Strive to exceed customer expectations by providing excellent service and resolving issues efficiently.
· Build strong relationships with clients by demonstrating empathy and understanding.
Job Types: Full-time, Permanent
Pay: Php118, Php121,000.00 per month
Benefits:
- Health insurance
- Life insurance
Work Location: In person
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