General Accounting Team Lead

The General Accounting Team Lead oversees daily operations of the Record-to-Report (R2R) process, ensuring timely and accurate financial closing, compliance with policies, and achievement of SLAs. This role manages team performance, provides coaching, drives process improvements, and coordinates with cross-functional teams to maintain operational efficiency and service quality.

• Determines work volume and assigns the appropriate team member to ensure that account priorities and SLAs are met satisfactorily.
• Manages the teams production capacity by monitoring Leave availment and other attendance related factors, schedule, early recommendation of extended hours of work to immediate supervisor, work with other support teams such as HR, IT and Admin on other company activities.
• Produce routine reports, schedules, and summaries for internal & external customers.
• Support period end financial closing activities and ensure an efficient and effective close is performed including preparing judgment-based accruals where required.
• Meet service level agreements and performance targets related to the R2R (record to report) processes.
• Manages team performance ensuring production metrics are met and Company policies are complied with.
• Provides coaching to team members whose performance requires improvement.
• Identify the groups staffing needs and make prompt recommendations to the Team Manager.
• Ensures that client rules are documented, up to date in terms of new instructions and are readily available for the team members to refer to.
• Provide guidance to the team in resolving procedural and
  instructional issues. 
• Escalates to client support/client instances where the rules failed to cover, ambiguity in the application of the rule and those requiring further clarification.
• Coordinates with HR on the training and performance of new hires
• Provides the team with an appropriate working environment by ensuring that support tools are available in terms of application, log-ins, a functional workstation and making sure that the work area is tidy and clean.
• Communicates with the team; conducts Daily/Weekly/Monthly Team Meetings
• Identifies opportunities for improvement through process reviews, evaluation, formulation and implementation of procedures and tools aimed to enhance efficiency.
• Attending Review Calls with OPCOS and handling Customer escalations.
• Develops and submits the MIS Reports, Batch Trackers, Weekly Reports,
• Daily Reconciliation Reports and Project Summary Reports to the Management. Provide management with project status updates,
  feedback and appropriate reporting on key process focused objectives.
• Completion of various special projects as assigned.
• Support Company initiated programs and activities ensuring active participation from team.

Lead and Guide Team:

• Work with the team to ensure quality of work performed is:
• - Performed in compliance with the predefined processes and service management framework.
• - Completed within agreed timelines.
• - Processed according to the established processes, procedures, policies and legal & statutory requirements.
• - Processed accurately and completely
• Motivates, coaches and mentors the staff to build their skills and capabilities and encourage self-development.
• Acknowledge achievement and contributions of team members and reward success

Performance & Service Management

• Assist Record to Report Manager in continuously improving General Accounting processes focusing on simplification, standardization, quality improvement and cost minimization.
• Assist Record to Report Manager in cost/benefit analysis of activities that will enhance the processes
  within the workstream
  

Identifies continuous improvement opportunities in quality & efficiency and supports implementation efforts across the team

• Bachelors Degree in Accounting, Finance, or related field
• CPA or equivalent professional qualification preferred
• Minimum 5 years of experience in General Accounting or R2R, with at least 2 years in a supervisory or team lead role
• Strong knowledge of IFRS, financial closing processes, and reconciliations
• Excellent leadership, communication, and stakeholder management skills
• Proficiency in ERP systems and MS Office applications
• Ability to drive process improvements and manage performance metrics

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About CITADEL Pacific

CITADEL Pacific Ltd. (CPL) is a diversified private holding company with operations in the Philippines, Hong Kong, Macau, the Republic of Palau, the Commonwealth of the Northern Mariana Islands, and the US Territory of Guam.

Our holdings range from controlling stakes in companies engaged in telecommunications, retail, petroleum and gas distribution, commercial, and industrial property, in-flight catering, and manpower services. Recent acquisitions entering Solar and Data Center businesses position CITADEL to future facing and fast-growing industries in renewables energy and digital infrastructure. Our recent acquisitions of Solar and Data Center businesses position CITADEL in future-facing, fast-growing industries within the renewable energy and digital infrastructure sectors.

We offer a competitive total rewards package which includes a base salary determined by factors such as role, experience, skill set, and location. Additionally, eligible employees may receive discretionary bonuses based on both company performance and individual achievements. Our benefits and programs are designed to meet the needs of our employees and are benchmarked to the market. Detailed information regarding compensation and benefits will be shared during the hiring process.