Customer Service Agent
1 week ago
Job Preview:
- Handles inbound service request calls
- Handles and resolves a variety of appointment booking concerns and will work directly with capacity planners in the local center to schedule, reschedule, or cancel appointments for clients.
- Handles interactions by phone, email, chat and various customer portals (questions may include billing inquiries, technician ETA, scheduling issues, and general company product and service questions)
- Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues.
- Maintains customer records by updating account information.
- Accurately disposition calls in call monitoring software
- Adheres to CPI compliance regulations when taking payments over the phone, when applicable
- Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response
- Communicates with customers on the status of service calls
- Assists with dispatching as needed
- Continually maintains working knowledge of all company products, services and promotions
- Working with dispatch to improve accuracy in scheduling and speed of response
- Reliable attendance and on-time job performance
- Create and process invoices
Requirements:
- 6+ months BPO experience
- Able to work on shifting schedules
- Must attend 4 weeks of paid training
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