Customer Service Agent

7 days ago

Taguig, National Capital Region, Philippines Acquire Intelligence Full time ₱150,000 - ₱250,000 per year

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

We are an award-winning outsourcer providing contact centre and back-office services with a vision to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.

You are a Customer Service Representative , a champion in your field. As part of the team, your role plays an important part in our success.

Your tasks for the day include, but are not limited to, the following:

· Answering calls, chats, and emails from customer

· Initiate an outbound call to customers to check the order receipt, item condition, and position language to add value to the service by providing additional information and determine the need to upsell and gauge customer satisfaction.

· Adapt to additional tasks assigned by the client and execute processes efficiently to deliver best in class customer service.

· Provide troubleshooting tips and assistance on their online processing/orders

· Provide assistance on warranty and delivery issues

· Escalate customer complaints to management team

· Assigning tickets to the correct folder/staff

· Closing tickets Processing/Reconciliation of invoice

· Online Order Update Contact retailers/resellers for stock availability

· Listing comparison with competitors

· Process and adjust to tasks as directed by the need of the campaign

In a nutshell, you have won the day when you make customers happy with your best and excellent service

Consistent to our goal as an organization, at Acquire BPO, we are looking for individuals who are passionate in winning; those who enjoy achieving goals with the determination to go beyond hurdles.

As a Customer Service Representative, you can perform well if you have:

· Excellent in customer service.

· With excellent English communication, listening, organizational and analytical skills.

· With at least 2 years of customer service experience in the BPO industry.

· With a knack for multi-tasking.

· Able to work under minimal supervision.

· Adept in learning new workflows and tasks.

· Amenable in shifting schedule

We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

Collaboration: Brilliant jerks can be brilliant elsewhere.

Impact: Do, get it done, create impact.

Passion: Be positive, bring passion and energy.

Transparency: A transparent team can help each with other.

As an employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.

Join the A-Team and experience the A-Life

  • Customer Service Agent

    2 days ago

    Taguig, National Capital Region, Philippines 1840 & Company Full time ₱720,000 - ₱864,000 per year

    We are seeking a motivated and results-oriented Dialing Agent to join our team. As a Dialing Agent, you will be responsible for providing exceptional service to customers, handling inquiries, and issues, and maintaining strong customer relationships. The ideal candidate has excellent communication skills, a high conversion rate, and the ability to work...

  • Customer Service Agent

    7 days ago

    Taguig, National Capital Region, Philippines ESOL IT SERVICES INC. Full time ₱200,000 - ₱240,000 per year

    JOB TITLE: Customer Service RepresentativeLocation: CIP Building, McKinley, Taguig CityPosition Type: Full Time/PermanentWork Set up:On siteSchedule:DayshiftHeadcount:10Start Date:September 22Salary Package:19,000 (plus ₱2,000 increase after passing the 3rd month evaluation).Other Benefits:  Allowance: ₱1,500 rice allowance. HMO coverage upon...

  • Customer Agent

    7 days ago

    Taguig, National Capital Region, Philippines Annex Digital Inc. Full time ₱150,000 - ₱300,000 per year

    Company DescriptionAnnex Digital, Inc. (ADI) is a leading provider of technology solutions, specializing in ICT, digital data storage, retrieval, and transmission. The company focuses on providing automation systems for fleet management and ease of doing business, primarily for government clients. ADI has over 20 years of experience in delivering reliable,...

  • Customer Service Agent

    2 weeks ago

    Taguig, National Capital Region, Philippines J-K International Language Center Full time ₱300,000 - ₱360,000 per year

    This company helps organizations build innovative solutions, and digital customer experience. They have been in the industry for over 45 years.Position: Customer Service Agent (Open for fresh graduate)Company Industry: IT CompanyWork Location: BGC, Taguig CitySalary: Php25,000-Php30,000Work Set Up: Onsite (Monday -Friday)Benefits:Government mandated...

  • Customer Service Agent

    2 days ago

    Taguig, National Capital Region, Philippines J-K International Language Center Full time ₱312,000 - ₱360,000 per year

    Client Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years.Position: Customer Service Agent (Open for Undergraduates)Company Industry: BPO CompanyLocation: BGC, TaguigPostal Code: 1634Salary Offer: Php26,000-Php30,000Work Schedule: Shifting ScheduleWork Set Up: Work OnsiteBENEFITS :Government Mandated...

  • Customer Service Agent

    5 days ago

    Taguig, National Capital Region, Philippines J-K International Language Center Full time ₱300,000 - ₱360,000 per year

    Client Profile: The company was established in 1976. Among the IT companies that are growing most rapidly, not just in the Philippines but also in Canada and Australia. This firm specializes in business consulting, systems integration, and IT services.Position: Customer Service Agent - (Financial account)Company Industry: IT CompanyWork Location: BGC, Taguig...

  • Financial Customer Service Agent

    2 days ago

    Taguig, National Capital Region, Philippines J-K International Language Center Full time ₱312,000 - ₱360,000 per year

    Client Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years.Position: Financial Customer Service Agent (Open for Undergraduates)Company Industry: BPO CompanyLocation: BGC, TaguigPostal Code: 1634Salary Offer: Php26,000-Php30,000Work Schedule: Shifting ScheduleWork Set Up: Work OnsiteBENEFITS :Government...

  • Customer Service Associate

    1 week ago

    Taguig, National Capital Region, Philippines Bosch Service Solutions, Inc. Full time ₱180,000 - ₱250,000 per year

    Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join inand feel the difference.Established in 1985 as a monitoring center and provider of...

  • Customer Support Agent L1

    2 weeks ago

    Taguig, National Capital Region, Philippines E-team Workforce Private Corporation Full time ₱150,000 - ₱250,000 per year

    Role: Customer Support Agent L1 Qualifications:Minimum of 1–2 years of relevant experience in Customer Support, Financial Services, Crypto, or Technology industries.Experience handling multiple support channels, including voice, messaging, and email.Excellent communication skills to collaborate effectively across global teams and stakeholders.Shift work...

  • Customer Service Agent

    5 days ago

    Taguig, National Capital Region, Philippines Welsend Global Services Inc. Full time ₱150,000 - ₱250,000 per year

    Responsibilities:Answer or receive customer requests via different service channels (calls/chat/hotline/mail/tickets), and provide timely and accurate solutions based on SOP. Resolve cases within the scope of authority or escalate to the appropriate team for unresolved issues. Maintain records of customer interactions, process customer accounts, and file...