Customer Support Agent L1

Company DescriptionEIL Global Pty Ltd. is a global information and communications technology company renowned for delivering comprehensive integrated Managed Services and Professional Services. We excel in Network Infrastructure Management Services (Voice, Data & Video) and other IT Infrastructure Services such as End User Computing, Applications, Storage,...

Job DescriptionJob Title: Mandarin or Korean or Japanese IT Service Desk Support L1Role: Independent ContractorCandidates should be in PhilippinesExp: 3-4yrsWork From OfficeLocation: 1634 Taguig Metro ManilaFluent in Mandarin or Korean or Japanese ( Language Skills ) in IT Desk Support (Independent Contractor role)Please share CV to Company OverviewEIL...

We are hiring for passionate and talented GTM Support Analyst L1 for our awesome teamJob Summary:The GTM Support Analyst provides front-line technical and process support for the internal Sales, Marketing, and Revenue Operations teams, ensuring the smooth operation of critical Go-to-Market workflows within the ServiceNow platform and associated systems.Key...

EIL Global is looking for an experienced L1 Service Desk professional to join our team for a full-time onsite project in Manila, Philippines.Type: Independent Contractor Experience: 3–4 yearsLanguage: Fluent in Mandarin / Korean / Japanese (speaking, reading, writing — any one language) + Good EnglishRole Responsibilities:Provide IT Infrastructure...

We're Hiring: L1 Security Analyst (Shift) - Hybrid Job SummaryWe are seeking an L1 SOC Analyst to join our Security Operations Centre (SOC) team. The SOC Analyst will work on a shift basis and will be responsible for monitoring, analysing, and responding to security alerts and incidents to ensure the protection of our customers' and company's assets,...

Job Description Job Title: Mandarin/ Korean/ Japanese Cisco L1 Service Desk SupportRole: Independent ContractorCandidates should be in PhilippinesExp: 3-4yrsWork From Office Location: 1634 Taguig Metro ManilaFluent in Mandarin/ Korean/ Japanese ( Language Skills )(Independent Contractor role)Company OverviewEIL Global is a dynamic IT service provider...

360training is seeking a Customer Support Supervisor to join our team in Manila, Philippines. We are looking for a strong candidate with an extensive call center background who fully understands how to manage people and systems. A person who has a passion to go above and beyond to enhance the customer experience and who has energy, is self-driven, and would...

ONE INTERVIEW ONLYWork Set-Up:100% onsite in McKinley Hill, Taguig City, Philippines | Graveyard Shift or Shifting ScheduleAbout This Role:As an L1 Service Desk Analyst, you will be expected to provide level 1 technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Qualifications:With at least 1...

Technical Support Representative (L1) to provide front-line support for our external client, Avanquest/PlanetArt. This role involves assisting customers with technical issues, platform navigation, and general troubleshooting through phone, email, and chat channels.Key ResponsibilitiesProvide technical support to customers via phone, email, and chat.Respond...

DescriptionDaily Activities:Accept Inbound Calls/Chat/Self Service tickets according to agreed Service Level Target (SLT).Record and process tickets following agreed process and procedures including but are not limited to:Identify/Classify/Evaluate incident types, priority, and service interruptionsRecords incidents by symptom and resolutionPerform customer...