Customer Support Engineer

2 hours ago

Davao City, Davao, Philippines The HR Practitioner Full time ₱300,000 - ₱360,000 per year

Responsibilities:

  • Serves as first point of contact with customers regarding their machine issues after installation.
  • Provides prompt and accurate feedback to customers.
  • Provides initial diagnoses, analyses, and troubleshoots machine issues.
  • Asks customers targeted questions to quickly understand the root of the problem.
  • Guides customers through a series of actions by phone, email or other communication channels until issue is addressed or solved.
  • Coordinates, escalates, monitors, and follows up unresolved or open issues to/with appropriate colleagues locally and in the head office.
  • Ensures all issues and communications with customers are properly logged and updated in the internal CRM system.
  • Follows up with customers to ensure that their machines are fully functional after troubleshooting.
  • Provides technical support to Service Engineers during installation, service visits and trainings.
  • Prepares and submits accurate and timely reports.
  • Documents technical knowledge, including findings, analyses, solutions, recommendations, and learnings in the form of notes and manuals.
  • Performs other tasks that may be assigned from time to time.

Qualifications:

· Good understanding of technology products

· Familiarity with remote desktop applications

· Excellent problem-solving skills

· Superb communication skills, both written and verbal

· Self-motivation and positive disposition

· Confidence and composure in handling multiple tasks and customer issues at one time

· Applicants must be willing to work in Bajada, Davao City

Education and Experience:

· BS degree in Electrical or Electronics Engineering or relevant field, preferably with PRC license;

· Proven work experience as a Technical Service Coordinator or similar role; and

· Has call center experience as Customer/Technical Support.

Interested candidates with suitable qualifications and relevant experience are encouraged to email their current/updated resumes, transcript of records, relevant certifications or licenses, as well as with other pertinent documents, and kindly indicate in the subject line the preferred position title applied at:

HGG PROFILING SPECIALISTS PHILIPPINES, INC. is a subsidiary of HGG Profiling Equipment B.V. based in the Netherlands. It has been in the business for more than 30 years and is the first to design and develop a special high-precision mobile CNC (Computerized Numerical Control) pipe cutting machines. After several innovative solutions, HGG Profiling Equipment has grown to a leading company in the market of pipe cutting.

https://hgg-

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Benefits:

  • Opportunities for promotion
  • Promotion to permanent employee
  • Staff meals provided

Work Location: In person

  • Technical Support Engineer

    2 weeks ago

    Davao City, Davao, Philippines Staff4Me Full time ₱400,000 - ₱600,000 per year

    CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless...

  • Customer Support for Travel

    2 hours ago

    Davao City, Davao, Philippines TalentSync Training and Development Full time $20,000 - $50,000 per year

    We are seeking a skilled and customer-focused Customer Support Representative to join our dynamic team. In this full-time role based in Davao City, Davao del Sur, you will be responsible for providing exceptional customer service and support to clients in the travel and hospitality industry.What you'll be doingRespond to customer inquiries and requests via...

  • Customer Support Associates

    2 weeks ago

    Davao City, Davao, Philippines TalentSync Training and Development Full time ₱200,000 - ₱400,000 per year

    Join our dynamic team of customer service professionals team as a Customer Service Representative. This full-time opportunity allows you to provide exceptional customer support.What you'll be doing:Respond to customer inquiries and concerns via phone, email, and chat in a timely and efficient mannerTroubleshoot and resolve customer issues with a focus on...

  • Customer Support Representative

    3 hours ago

    Davao City, Davao, Philippines TalentSync Training and Development Full time ₱150,000 - ₱250,000 per year

    This is a full-time seasonal Customer Support Representative role based in Davao City, Davao del Sur. As a key member of the customer service team, you will be responsible for providing excellent support to our clients, handling a high volume of inquiries and ensuring their needs are met in a timely and efficient manner.What you'll be doingResponding to...

  • Customer Support Representative

    2 hours ago

    Davao City, Davao, Philippines TORCH Solutions Full time ₱200,000 - ₱400,000 per year

    Urgent Hiring for a Customer Support Representative to join our dynamic and growing team. In this full-time role, you will be responsible for providing exceptional customer service to our seasonal account clients, ensuring their needs are met and queries are resolved in a timely and efficient manner. The role is based in our Davao City office.What you'll be...

  • Customer Support Representative

    4 hours ago

    Davao City, Davao, Philippines Peakflow Digital Consulting Inc. Full time ₱46,400 - ₱705,350 per year

    We're looking for a helpful, reliable, and quick-learning Customer Support Representative to join our team. You'll assist customers, handle simple tasks, and help keep daily operations smooth.If you enjoy talking to people and communicating clearly, we'd love to have you

  • Customer Support Representative

    2 weeks ago

    Davao City, Davao, Philippines SVCPH Full time ₱25,000 - ₱50,000 per year

    Job Description: What you'll do:As a Customer Support Representative, you will be supporting people in the US and assisting them in managing pharmacy prescription benefits.Responsibilities include:Assisting customers in managing prescription benefits, handling processing issues, and acquiring savings cardsAssisting clients in understanding their target...

  • Customer Support Representative

    2 weeks ago

    Davao City, Davao, Philippines Select Voice Full time $15,000 - $30,000 per year

    What you'll do:As a Customer Support Representative, you will be supporting people in the US and assisting them in managing pharmacy prescription benefits.Responsibilities include:Assisting customers in managing prescription benefits, handling processing issues, and acquiring savings cardsAssisting clients in understanding their target copay and available...

  • customer support/administrative assistant

    2 weeks ago

    Davao City, Davao, Philippines Thirdy Pastil and Grill Full time ₱150,000 - ₱250,000 per year

    HI Currently we are in need of customer support / admin assistant who can manage customer complaints as well as onboarding and helping customer understand the delivery process and other parts of the business plus we need someone who also knows how to file excel reports and other reports that is necessary to have better decisions for the business.if you are...

  • Customer Support for Travel and Hospitality Account

    2 weeks ago

    Davao City, Davao, Philippines TalentSync Training and Development Full time ₱150,000 - ₱250,000 per year

    We are seeking an enthusiastic and dedicated Customer Support professional to join our dynamic team. As a Customer Support for Travel and Hospitality Account, you will be the primary point of contact for our valued clients in the travel and hospitality industry, providing exceptional service and support. This full-time role is based in Davao City, Davao del...