Payment Solutions Consultant

Guiding clients, strengthening partnerships, and shaping seamless payment experiences.

What if you could elevate customer payment journeys on a global scale-right from home? Step into a role where your expertise solves real challenges, removes blockers, and shapes financial success across borders. Make your mark in a future-focused environment that values balance as much as performance.

Job Description

As a Payment Solutions Consultant, you will partner directly with customers and internal teams to resolve payment issues, manage billing processes, remove blockers, and deliver tailored solutions that keep accounts up to date. You will support financial operations end-to-end to strengthen customer relationships and improve overall payment performance.

Job Overview

Employment type: Full-time

Shift: Day Shift, Weekends Off

Work setup: Hybrid (2-3 days onsite at Megatower, Ortigas)

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Hybrid work arrangement
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 3 to 5 years' relevant experience
• Experience in a customer-facing environment that is fast-paced and change-intensive
• Strong customer focus and relationship-building skills
• Experience and understanding of credit and collections (3 years+)
• Comfortable with data and financial reporting, including trend identification and workload prioritization
• Strong stakeholder focus; able to collaborate across the business
• Strong listener with commercial awareness to understand customer needs
• Proactive and empathetic in diagnosing and analyzing customer challenges
• Continuous improvement mindset to streamline processes
• Experience with best-in-class service tools such as Zendesk
• Strong attention to detail, organizational skills, and proactive work ethic
• Proven understanding of Credit Risk and Collections processes
• 2+ years' experience performing inbound/outbound collections calls (advantageous)
• Ability to perform back-of-house tasks efficiently and accurately

Bonus Points For:

• Systems knowledge of Netsuite and Salesforce

Your Daily Tasks

• Manage end‑to‑end customer account setup, contract administration, and accurate billing processes across client systems, including invoicing, reconciliations, payment collections, and resolution of queries or disputes.
• Drive brand advocacy and loyalty by delivering exceptional customer experiences, despite the sensitive nature of the interactions you complete
• Use strong influencing and communication skills to deliver on financial targets to reduce overdue debt and keep customers' payments current
• Challenge the status quo with a continuous improvement mindset to empower customers by removing payment blockers and advocating for solutions which help them stay connected to the client
• Foster strong relationships with Sales and other internal stakeholders - acting with a client mindset to partner together and drive success for our customers
• Effectively manage operational risk, ensuring they are proactively identified and controlled
• Work with various parts of the business to drive customer value, reduce process waste and improve process flow
• Deliver highly accessible self-service and human service options to customers and ensuring clear and inclusive communication

About the Client

Reimagining the Way the World Experiences Property

Our client began in 1995 inside a Melbourne garage with a bold idea-to transform how people engage with real estate. Today, they are a global market leader spanning three continents, powered by innovation, curiosity, and a mission-driven culture. Their Global Business Solutions team in the Philippines extends this vision, supporting operations and customer experience with cutting-edge technology and world-class collaboration. Grounded in values, purpose, and a commitment to diversity, equity, and inclusion, they champion a workplace that welcomes every perspective and empowers every individual to thrive.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra