Software Support Specialist

2 weeks ago

Manila, National Capital Region, Philippines Amdocs Full time $60,000 - $100,000 per year
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Who are we?What will your job look like?
  • Provide engineering expertise to fix, modify and engineer software solutions and configurations, to ensure that the product/solution performs within efficient design specifications.
  • Investigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution.
  • Analyze production issues from the business and application/code perspective and outlines corrective actions.
  • Technical focal point with other teams to resolve cross product/solution issues.
  • Ownership and accountability of specific modules within an application and provide technical support and mentorship in problem resolution for complex issues.
  • Bring continuous improvements/efficiencies to software or business processes by utilizing Software Engineering tools, various innovations and techniques and the reuse of existing solutions.
  • Contribute in meeting various SLA's and critical metrics to guarantee that tasks are completed on time and the delivery timelines meet the quality targets of the organization.
  • Onboard new employees and train them on processes and collaboration with team members. Take active role in team building, including technical mentoring and knowledge transfer.
  • Partner with internal/external customers to improve the understanding of customer problems, and verifies that an appropriate resolution has been applied.
All you need is...
  • Bachelor's degree in Computer Science/Information Technology or equivalent
  • 5 years' experience as a Software Support Engineer
Why you will love this job:
  • Get a chance to gain valuable experience and wide knowledge of Software integrative systems
  • Get the opportunity to be exposed to advance marked technologies and working with multi channels and divers area of expertise

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