Software Support Specialist

5 days ago

Manila, National Capital Region, Philippines beBeeSoftware Full time $60,000 - $72,000
Job Overview

We are seeking an individual to provide basic-level software support for clients in the use, functionality, and understanding of our products and databases for issues that are easily solved.

Key Responsibilities:
  • Troubleshoot and resolve client inquiries regarding software issues while providing excellent customer service
  • Prioritize, analyze, and manage multiple inquiries from a varied group of clients
  • Advance product knowledge by reviewing new functionality and testing new product issues
  • Advocate for the client and ensure the software meets their business requirements
  • Create or enhance documentation throughout the support process.
Requirements
  • College degree or comparable work experience preferably in accounting or finance
  • Knowledge of payroll/accounting principles
  • Customer service experience beneficial
  • Proficiency with computers and contemporary online applications
  • Excellent interpersonal skills
  • Effective analytical ability particularly in a technical environment
  • Excellent written and verbal communication skills
  • Ability to prioritize and complete multiple tasks in a fast-paced, client-focused environment
  • Decision-making and problem-solving skills involving troubleshooting basic to moderate issues
  • Strong organizational skills
About Our Organization

We empower the public sector — cities, counties, schools, and other government entities — to become more efficient, accessible, and responsive to citizen needs.

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