Software Support Professional

2 days ago

Manila, National Capital Region, Philippines beBeeSupport Full time ₱450,000 - ₱750,000
Software Support Specialist

This role offers an exciting opportunity to join a high-performing team delivering exceptional customer experiences.

As the primary point of contact, you will be responsible for providing high-quality support via various channels.

Your expertise in software support, accounting, and/or the conveyancing industry will be essential in helping clients navigate the platform, resolve issues, and optimize their use of the system.

You will work closely with clients to onboard and train them on our software offerings, ensuring seamless migrations and continuous improvement.

In this critical front-line role, you will:

  • Provide expert inbound support via phone, email, and tickets
  • Diagnose and resolve technical issues, differentiating between user error and software bugs
  • Train and onboard new users through live sessions and online tools
  • Assist clients with navigating trust accounting features, end-of-month processes, conveyancing tasks, and reporting with the software
  • Manage multiple support requests and escalate issues as needed
  • Offer general user administration and new customer setup
  • Maintain internal and external knowledge base content
  • Collaborate with integration partners for smooth data exchange
  • Provide backup support across other software platforms
  • Contribute client feedback to drive software improvements

To succeed in this role, you should have:

  • Proven experience in customer support or software helpdesk environments
  • Background in the legal, settlement, or conveyancing industry (preferred)
  • Familiarity with similar conveyancing workflow tools (advantageous)
  • Strong analytical and problem-solving skills
  • Proficiency in Microsoft Office applications, particularly Excel and MS Word Macros
  • Experience in supporting Microsoft Office integrated platforms
  • Excellent verbal and written communication skills
  • Ability to work collaboratively in a fast-paced team setting
  • Salesforce exposure/experience (highly desired)
  • Salesforce Certifications (desirable)

Key Qualifications:

  • Customer Support Expertise
  • Industry Knowledge
  • Problem-Solving Skills
  • Microsoft Office Proficiency
  • Communication Skills
  • Salesforce Experience

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