Bilingual Customer Service Representative

2 days ago

Manila, National Capital Region, Philippines Staff4Me Full time ₱20,000 - ₱30,000 per year

We're looking for a Bilingual Customer Service Representative fluent in English and Spanish who thrives in a fast-paced environment and loves helping people. This role requires clear communication, empathy, and a strong understanding of customer service systems. You'll be a key point of contact, ensuring customer satisfaction and building trust through every interaction.

What You'll Do:


• Answer 30+ inbound calls per day in English and Spanish


• Create and manage support tickets in Zoho Desk


• Provide updates on orders, shipping, and product information


• Place customer orders during the call using Zoho Inventory


• Maintain accurate records in Zoho CRM


• Walk customers through basic troubleshooting when needed

Requirements


• 1 –5 years of customer service or inside sales experience


• Bilingual (English/Spanish) with a neutral, professional accent


• Strong communication and active listening skills


• Comfortable using Zoho or similar systems (CRM, ticketing, inventory)


• A curious mindset — comfort with science or chemistry is a plus


• Familiarity with IP phone systems like GoToConnect is helpful

Schedule: 9:00 PM – 7:00 AM PHT

Job type: Full time

Note: Must work onsite at JY Square, Cebu City for 30 days, then transition to work-from-home.

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