Customer Service Representative

4 weeks ago


Manila, National Capital Region, Philippines Binance Full time

Crypto Jobs

Job DescriptionJob Title:Customer Service RepresentativeCompany Overview

Binanceis the global leader in blockchain and cryptocurrency infrastructure, providing a suite of services including the world's largest crypto exchange by trading volume. Serving250M+ users in 100+ countries, Binance offers products acrosstrading, finance, education, research, Web3, and payments, empowering financial freedom and inclusion worldwide.

Role Overview

TheCustomer Service Representativerole is central to Binance's user support system. You'll be part of a 24/7 global team managing customer interactions via ticketing and live chat, helping resolve issues related to account access, verification, and platform usage in bothEnglish and Mandarin.

Key Responsibilities
  • Manage and respond to customer inquiries viaemail,chat, and ticketing systems.
  • Address customer complaints, feedback, andidentification (KYC) processes.
  • Liaise with internal business units to document and escalate user issues.
  • Provide accurate, timely, and clear responses in accordance with internal SLAs.
  • Handlespecial or ad-hoc tasksand continuously improve user support quality.
Requirements
  • College degree or above.
  • Bilingual proficiencyinEnglish and Mandarinis mandatory.
  • At least1 year of customer service experience—preferably infinanceore-commerce.
  • High level ofintegrity,proactivity, andattention to detail.
  • Team-oriented with strongproblem-solvingandcommunication skills.
  • Comfortable working under pressure androtating shifts(including nights).
  • Interest in or openness to learning about thecrypto industry.
Why Work at Binance?

Shape the future with the world's leading blockchain ecosystem

Work with auser-centric, globally distributedteam

Participate infast-moving, high-impactprojects

Career growth and continuous learning encouraged

Competitive salary & benefits

Flexible remote work, depending on the business function

Equal Opportunity Commitment

Binance is anequal opportunity employerand values diversity. All applicants are considered without regard to race, gender, age, disability, or background.

Chief Information Security Officer - United Arab EmiratesVIP & Institutional Marketing Lead - United Arab EmiratesGrowth Operations Manager (Indonesia)-Jakarta Metropolitan
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