Customer Service Associate w/ 35K Sign-On Bonus

3 days ago

Angeles City, Central Luzon, Philippines ef2a04c2-7bad-44d1-bd76-379915be2165 Full time ₱15,000 - ₱30,000 per year

As a Customer Service Associate for our Mortgage Account, you'll assist customers by addressing account concerns and disputes, guiding them on payment options, and ensuring accurate resolution of account and credit-related issues while maintaining excellent service and compliance standards.

How You'll Make an Impact:

  • Provide excellent customer service to customers by phone, addressing concerns or disputes regarding services offered. Explain account delinquency, collect required payments, and communicate the benefits of keeping the account current
  • Deliver accurate resolutions regarding customer account problems, credit terms, and payments
  • Work with customers on payment options and plans, and appropriately escalate any disputes raised
  • Transfer calls to necessary groups as required by law
  • Comply with all regulatory requirements as mandated by federal law in the US
  • Accurately document all actions taken during each customer transaction
  • Be willing to work overtime as needed to meet service level requirements
  • Adhere to the provided shift schedule
  • Participate in team meetings, refresher trainings, seminars, and other program-related events
  • Possess sufficient computer skills to provide basic troubleshooting workarounds to subscribers
  • Be receptive to coaching from Managers, Supervisors, Trainers, QA personnel, CAs, SMEs, and CCODs
  • Adapt easily to changes in processes, services, or product updates

You'll be a great match if you have:

  • At least a High School graduate
  • Minimum of 1 year BPO experience
  • Excellent verbal and written communication skills

The good stuff coming your way:

At Sutherland, you're a big deal. That's why from day one, you'll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

  • Paid training
  • Paid time off
  • Vision, dental, and health benefits
  • HMO + Dependent
  • Flexible scheduling based on program needs
  • Performance incentives on selected programs
  • World-class virtual support
  • Career development & advancement opportunities

Ensure your line stays open between 10 AM and 7 PM as our team may reach out.

  • Customer Service Representative

    1 week ago

    Cebu City, Central Visayas, Philippines TREXAN CAREER SYSTEMS Full time ₱26,100 - ₱66,100 per year

    WE ARE HIRING | Customer Service Representative (NO VERSANT)Salary Package: Up to PHP 26,000 plus 35K SIGN ON BONUSNO VERSANT, NO MOCKCALLSeptember Class | Virtual Hiring ProcessLocation: CEBU IT PARKJob Highlights:Competitive salary package up to PHP 26,000 plus 35K SIGN ON BONUSNo final interview required – easy and fast processVirtual recruitment...

  • Customer Service Assoiate

    3 days ago

    Cebu City, Central Visayas, Philippines Metacom Careers Full time ₱28,000 - ₱35,000 per year

    WERE HIRING CUSTOMER SERVICE REPRESENTATIVE (Sales)Cebu City | Onsite | Full-TimeShifting Schedule | 24/7 Operations | With Graveyard ShiftsPosition:CSR SalesSalary Package:PHP 28,000Plus opportunities for promotion within the LOB (earn up to35K)Retention Bonus:25KWork Location:TA Hub eBloc 2 Tower, W. Geonzon St., Cebu CityWho Can Apply?Senior High School...

  • Customer Service Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines TREXAN CAREER SYSTEMS Full time ₱240,000 - ₱324,000 per year

    Job Opening: Customer Service Representative Location: Cebu IT Park (Onsite) Salary Package: Up to ₱27,000 per month + Benefits +15K Sign on Bonus Hiring Process: VirtualWe are currently seeking Customer Service Representatives to join our growing team in Cebu IT Park. This is an excellent opportunity for individuals who are eager to start or advance...

  • CSR | START ASAP w/ 10,000 SIGN-ON BONUS | Wireless

    1 day ago

    Angeles City, Central Luzon, Philippines Sutherland Full time ₱200,000 - ₱250,000 per year

    As a Customer Service Associate for our Wireless & Broadband Services account in Clark, you'll be assisting customers with billing inquiries, resolving technical issues, and offering tailored solutions to enhance their experience with our products and services.What's the day-to-day vibe like in this role?Responsible for handling calls and providing customer...

  • Customer Service Associate

    23 hours ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱224,960 - ₱342,960 per year

    WE ARE HIRING – Customer Service Associate (Telco Account)Location: CebuShift: ShiftingWork Setup: Onsite / RTOPosition DetailsSalary: ₱18,800 – ₱28,800Allowances: ₱2,800 + ₱30,000 Sign-On BonusQualificationsAt least 6 months BPO experience (CSR role preferred)Excellent communication skillsOpen to High School Graduates, College Undergraduates,...

  • CSR - Customer Service Representative (With 30k sign On Bonus)

    3 days ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱15,000 - ₱28,800 per year

    Urgently hiring for CSR 1 day process ONLYJob Position: Customer Service Associate(Telco Account) Work Location: Lahug, Cebu CityWork Setup: OnsiteSchedule: Shifting schedule/NighshiftSALARY OFFER:Entry Level (0 to 5 months BPO experience)Basic Salary: ₱15,000 – ₱20,100Allowance: ₱2,80010% Night DifferentialHMO: Day 1 CoverageWith Experience (6...

  • Customer Service Associate

    5 days ago

    Angeles City, Central Luzon, Philippines Sutherland Full time ₱900,000 - ₱1,200,000 per year

    As a Customer Service Associate for our Personal & Business Banking account, you'll connect with small business owners to support their goals, provide personalized lending solutions, guide them through successful loan applications, and champion inclusive financial access. You'll contribute to a seamless, empowering, and reliable banking experience.What...

  • Customer Service Associate

    5 days ago

    Angeles City, Central Luzon, Philippines Sutherland Full time ₱150,000 - ₱250,000 per year

    As a Customer Service Associate for our Healthcare Billing & Collections account, you'll handle follow-ups on accounts receivable, process reimbursements, apply cash and denial postings, and manage third-party account collections to keep everything on track.What you'll bring to the table:Conduct follow-up procedures for accounts receivable and...

  • START ASAP Customer Service Associate

    5 days ago

    Angeles City, Central Luzon, Philippines Sutherland Full time ₱150,000 - ₱250,000 per year

    We have an exciting opportunity for a committed and customer-focused Customer Service Associate to join our growing team at Sutherland Clark. In this full-time role, you will be responsible for providing exceptional customer service and support to our clients across their wireless and broadband services.What you'll be doingHandle incoming customer calls and...

  • Customer Support Associates

    5 days ago

    Angeles City, Central Luzon, Philippines Talent Outsourcing Channel Solutions Full time ₱150,000 - ₱250,000 per year

    About the role We are seeking enthusiastic and customer-focused Customer Support Associates to join our dynamic team at Talent Outsourcing Channel Solutions' in Angeles City Pampanga. As a Customer Support Associate, you will be responsible for providing exceptional customer service and support to our clients in the financial services industry. This is a...